Important Points to Remember
Please read the job instructions and requirements carefully before applying.
Always apply through the official website of the organization.
Make sure your resume is updated and contains accurate information.
If your Resume / CV is shortlisted, you will receive all communications from the organization via your registered email address.
Keep checking your inbox and even the spam mail for the next round once your Resume has been shortlisted.
Do not pay any money for job applications. Genuine companies do not charge fees.
Share this opportunity with friends who are looking for genuine job opportunities.
About Job Spot Updates
Job Spot Updates is a platform that shares genuine job opportunities for freshers and experienced professionals across multiple industries. Our goal is to help job seekers stay updated with verified openings including entry-level jobs, remote jobs, hybrid roles, and career opportunities from reputed companies.
Job Overview
| Company | FiscalNote |
|---|---|
| Job Role | Client Support Associate |
| Qualification | Any Graduate |
| Experience | 1 – 3 Years (Customer Support / SaaS Preferred) |
| Job Location | Gurugram, Haryana |
| Work Mode | Remote |
| Job Type | Full Time |
| Salary | ₹6.5 LPA – ₹7.5 LPA |
| Application Mode | Online |
About Company
FiscalNote is a global technology company that provides policy and regulatory intelligence solutions to businesses, governments, and organizations. The company helps clients stay informed about legislative and regulatory developments using advanced data analytics and AI-powered platforms.
FiscalNote operates globally and serves major clients by delivering real-time insights that help organizations make informed decisions. It is known for its strong SaaS-based solutions and innovation in legal and policy technology.
Detailed Responsibilities
The Client Support Associate role focuses on delivering high-quality support to global clients, particularly in a SaaS environment.
Key responsibilities include:
Provide customer support to clients via email, chat, or ticketing systems
Handle and resolve support tickets using tools like Zendesk or similar platforms
Ensure timely responses and maintain high customer satisfaction scores
Manage and track support KPIs such as response time and resolution time
Assist international clients, especially US-based users
Collaborate with internal teams to resolve complex issues
Maintain accurate documentation of customer interactions
Eligibility Criteria
Candidates applying for this role should meet the following requirements:
Graduate in any discipline
1–3 years of experience in customer support / client support roles
Experience in SaaS-based environments preferred
Familiarity with Zendesk or ticket management tools
Ability to work in US time zone (9:00 AM – 5:00 PM EST)
Strong English communication skills
Skills Required
Applicants should possess:
Excellent verbal and written communication skills
Experience with helpdesk/ticketing tools (Zendesk preferred)
Understanding of customer support KPIs (CSAT, response time, ticket volume)
Problem-solving and analytical skills
Basic knowledge of HTML/CSS or APIs (optional but beneficial)
Ability to handle international clients
Time management and multitasking skills
Selection Process
| Stage | Process |
|---|---|
| Stage 1 | Online Application |
| Stage 2 | Resume Screening |
| Stage 3 | Technical / Support Interview |
| Stage 4 | HR Interview |
Salary & Benefits
FiscalNote offers competitive salary packages for client support roles.
Benefits may include:
Salary between ₹6.5 LPA – ₹7.5 LPA
Remote work flexibility
Exposure to global SaaS clients
Career growth in customer success and support
Opportunity to work with international teams
How to Apply
Follow these steps:
Visit the official FiscalNote careers page
Search for Client Support Associate role
Fill in your details (resume, experience, salary expectations, etc.)
Submit the application online
Click here to Apply
Resume Tips
Highlight experience in customer support or SaaS roles
Mention tools like Zendesk or CRM platforms
Include metrics such as CSAT scores, response time, ticket handling
Keep your resume concise and professional
Interview Tips
Be ready to discuss your customer handling experience
Prepare examples of resolving customer issues
Understand basic SaaS concepts and support workflows
Demonstrate communication and problem-solving skills
Need Help?
Email: jobspotupdates@gmail.com
Join our WhatsApp Channel for daily job updates.
Follow our Instagram page for verified job opportunities and career tips.
FiscalNote client support associate job India remote, SaaS customer support jobs India remote FiscalNote, Zendesk support jobs India US shift remote, client support associate salary India FiscalNote, remote customer support jobs India US time zone.
Comments
Post a Comment