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Job Overview
| Company | Brady Technologies |
|---|---|
| Job Role | Customer Operations Associate (Energy) |
| Department | Customer Technical Support |
| Qualification | Graduate in Finance, Business, Economics, Computer Science, Engineering, Mathematics or related field |
| Experience | Experience in Application Support / IT Support Preferred |
| Job Location | Remote – India (Bangalore Team) |
| Work Model | Remote |
| Application Mode | Online |
About Company
Brady Technologies develops advanced energy trading and risk management software platforms used by organizations operating in global power and energy markets.
The company helps businesses manage power trading operations, risk management, and market strategies in rapidly evolving energy markets. Brady’s clients include utilities, renewable energy developers, commodity trading firms, oil & gas companies, financial institutions, hedge funds, and power grid operators worldwide.
Detailed Responsibilities
Provide first and second line technical support to customers worldwide.
Act as the primary contact for customer support requests through telephone and ticketing systems such as JIRA.
Monitor and manage support queues and assign incoming issues appropriately.
Investigate and diagnose customer issues, replicate problems, and provide solutions.
Escalate complex issues to senior software engineers or development teams when required.
Document issues clearly and add them to the product backlog for prioritization.
Support the software patch and release process.
Maintain documentation and knowledge bases for customers.
Assist with customer implementations, system management, and product expansion tasks.
Maintain accurate reporting and tracking of support requests.
Eligibility Criteria
Candidates should have a degree in finance, business, economics, computer science, engineering, mathematics, or related fields.
Experience in application support or IT support roles is preferred.
Familiarity with ticketing systems such as JIRA is beneficial.
Understanding of energy markets, finance, or commodity trading systems is desirable.
Good understanding of Windows platforms, online services, and IT infrastructure.
Skills Required
Excellent communication and customer support skills
SQL query writing ability
Knowledge of databases and cloud environments
Experience with support tools such as JIRA
Ability to diagnose technical issues and provide solutions
Strong problem-solving and analytical skills
Ability to work in fast-paced environments
Selection Process
| Stage | Process |
|---|---|
| Step 1 | Online Application |
| Step 2 | Resume Screening |
| Step 3 | Technical / Support Interview |
| Step 4 | Final HR Interview |
Salary & Benefits
Brady Technologies has not officially disclosed the salary for this role. However, based on industry salary data for Customer Technical Support / Application Support roles, the expected salary range is approximately:
₹6 LPA – ₹12 LPA (Estimated) depending on experience and skills.
Benefits offered by Brady include:
Competitive salary + 5% performance bonus
Private health insurance
24 days annual leave + public holidays
Flexible working hours
Opportunity to work on global energy trading platforms
How to Apply
Visit the official Brady Technologies careers page.
Search for the role Customer Operations Associate (Energy).
Carefully review the job description and eligibility criteria.
Create an account or log in to the recruitment portal.
Upload your updated resume and complete the application form.
Submit the application and wait for communication from the recruitment team.
Apply HERE | Open Positions @ BRADY
Resume Tips
Highlight experience in application support, customer technical support, or IT support roles.
Mention knowledge of SQL queries and ticketing systems such as JIRA.
Include experience working with databases, cloud environments, or software platforms.
Demonstrate strong problem-solving and communication skills.
Keep your resume clear and limited to 1–2 pages.
Assessment / Interview Tips
Prepare for questions related to technical troubleshooting and application support.
Be ready to explain how you resolved customer technical issues.
Demonstrate strong communication and customer interaction skills.
Review basic SQL queries and database concepts.
Show your ability to manage multiple support requests efficiently.
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