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Job Overview
| Company | Cult.fit (Curefit Healthcare Pvt Ltd) |
|---|---|
| Job Role | Quality Analyst |
| Qualification | Any Graduate |
| Experience | 1 – 3 Years |
| Job Location | Bangalore, Karnataka |
| Work Model | Work from Office |
| Application Mode | Online |
About Company
Cult.fit is a leading fitness and wellness platform in India developed by Curefit Healthcare Pvt Ltd. The company offers a wide range of services including group fitness classes, gyms, online workouts, healthy food services, and wellness products. Its mission is to make fitness fun, accessible, and engaging for everyone through technology-driven solutions and community-based experiences.
Detailed Responsibilities
Evaluate and monitor the performance of telesales or assisted growth teams.
Conduct audits of recorded calls and chat interactions to ensure quality standards are followed.
Assess adherence to company policies, customer service protocols, and sales processes.
Provide constructive feedback to agents and managers to improve performance.
Identify process gaps and recommend improvements to increase sales effectiveness and customer satisfaction.
Maintain quality reports and track performance metrics regularly.
Work closely with training and operations teams to improve quality benchmarks.
Eligibility Criteria
Candidates should have a Bachelor’s degree in any discipline.
1 – 3 years of experience in quality analysis, call auditing, or quality assurance roles.
Experience in telesales or customer support environments is preferred.
Strong analytical and communication skills are required.
Ability to review processes, identify gaps, and suggest improvements.
Skills Required
Strong analytical and auditing skills
Excellent communication and feedback skills
Attention to detail and process monitoring
Knowledge of quality assurance frameworks
Ability to analyze call/chat interactions
Problem-solving and root cause analysis
Reporting and documentation skills
Quality analysts play a crucial role in evaluating processes and ensuring services meet defined quality standards while identifying areas for improvement.
Selection Process
| Stage | Process |
|---|---|
| Step 1 | Online Application |
| Step 2 | Resume Screening |
| Step 3 | Assessment / Quality Evaluation |
| Step 4 | Interview Rounds |
Salary & Benefits
The salary for the Quality Analyst role at Cult.fit is not officially disclosed in the job posting. However, based on industry data for similar quality analyst roles in Bangalore, the expected salary range is approximately:
₹4 LPA – ₹7 LPA (Estimated) depending on experience and skills.
Additional benefits may include:
Health insurance
Paid leave and wellness benefits
Employee fitness programs
Learning and development opportunities
Career growth within the company
How to Apply
Visit the official Cult.fit careers website.
Search for the role Quality Analyst – Bangalore.
Carefully read the job description and eligibility criteria.
Create an account or sign in to the careers portal.
Upload your updated resume and complete the application form.
Submit your application and wait for further communication from the recruitment team.
Click here to Apply
Resume Tips
Highlight experience related to quality auditing, customer support, or telesales quality monitoring.
Mention tools used for call auditing or quality reporting.
Include achievements such as improving process quality or customer satisfaction metrics.
Keep your resume clear and limited to 1–2 pages.
Ensure there are no grammatical or formatting errors.
Assessment / Interview Tips
Prepare examples showing how you identified quality issues in processes or calls.
Demonstrate strong analytical and communication skills.
Explain how you provide constructive feedback to improve agent performance.
Research Cult.fit’s services and fitness platform before attending the interview.
Show your ability to monitor processes and improve operational efficiency.
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