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Job Overview
| Company | Mphasis |
|---|---|
| Job Role | Junior Service Desk Associate |
| Designation | Trainee Customer Support Representative – Mobile Support |
| Department | Operations – Contact Center Customer Support |
| Experience | 0 – 1 Year (Freshers Eligible) |
| Qualification | High School Pass / Diploma / Graduate (BA, BCom, BSc) |
| Job Location | Mangalore, India |
| Job Type | Full-time |
| Work Environment | 24x7 Rotational Shifts (US Shift) |
| Openings | 1 Position |
| Application Mode | Online |
About Company
Mphasis is a global information technology solutions provider specializing in cloud and cognitive services, application services, infrastructure services, and business process outsourcing (BPO). The company works with clients across industries such as banking, insurance, logistics, technology, and telecommunications.
Headquartered in Bangalore, India, Mphasis operates in multiple countries and serves global clients with digital transformation solutions, IT support services, and customer support operations. The company focuses on delivering innovative technology-driven solutions to help businesses improve efficiency and customer experience.
Detailed Responsibilities
The Junior Service Desk Associate will provide customer support and operational assistance for mobile and fixed-line users.
Key responsibilities include:
Provide operational customer service through inbound calls, live chats, emails, and support portals.
Process service requests, maintain account information, and respond to customer queries.
Troubleshoot basic issues related to mobile phones and service connectivity.
Maintain communication with team members and share updates regarding issue status.
Follow service level agreements (SLA) and complete assigned tasks within defined timelines.
Manage customer support inboxes and respond to end-user requests promptly.
Utilize available resources and escalate complex issues when required.
Maintain professionalism and deliver excellent customer service with proper phone etiquette.
Understand the root cause of customer issues and resolve them efficiently to minimize repeat calls.
Eligibility Criteria
Candidates applying for this role should meet the following criteria:
Minimum High School Pass with excellent communication skills.
Diploma or graduate degree holders (BA, BCom, BSc – 12+3 years of education) are eligible.
Freshers or candidates with 0–6 months domestic BPO experience preferred.
Basic understanding of Android and iOS mobile phones is preferred.
Computer literacy and familiarity with basic office tools.
Skills Required
Candidates should possess the following skills:
Excellent verbal and written communication skills
Strong customer service and problem-solving skills
Ability to multitask and manage multiple support requests
Knowledge of mobile devices (Android and iOS)
Basic computer and internet skills
Familiarity with ticketing systems such as ServiceNow, Maximo, or Remedy is an advantage
Good organizational and time management skills
Working Conditions
Training and work location will be from the office in Mangalore.
Candidates should be ready to work in a 24x7 environment with rotational shifts.
Work shifts may fall between 6 PM and 6 AM (India time) as part of US shift schedules.
Work From Home may be provided only at the company’s discretion.
Candidates should have reliable internet connection at home for remote connectivity if required.
Candidates must maintain a professional environment for video meetings and training sessions.
Selection Process
| Stage | Process |
|---|---|
| Stage 1 | V&A (Voice and Accent) Assessment |
| Stage 2 | Technical / HR Interview |
Salary & Benefits
Mphasis has not officially disclosed the salary for this role. However, based on similar service desk or customer support roles for freshers, the expected salary range is approximately:
₹2.5 LPA – ₹3.8 LPA (Estimated)
Additional benefits may include:
Training and skill development programs
Exposure to international customer support processes
Opportunity to work with global clients
Career growth within the IT and BPO industry
How to Apply
Visit the official Mphasis careers portal.
Search for the role Junior Service Desk Associate – Mangalore.
Carefully read the job description and eligibility criteria.
Upload your updated resume and complete the application form.
Submit the application online and wait for further communication from the recruitment team.
Click HERE to Apply | Other Jobs @ Mphasis
Resume Tips
Highlight your communication and customer support skills.
Mention any experience related to BPO, customer service, or technical support.
Include knowledge of mobile devices, operating systems, or ticketing systems.
Keep your resume concise and professional.
Interview Tips
Prepare to demonstrate your communication and voice clarity for the Voice & Accent assessment.
Be ready to answer basic questions about mobile phone troubleshooting.
Show strong customer service skills and ability to handle customer issues calmly.
Demonstrate willingness to work in rotational shifts and 24x7 environments.
Need Help?
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