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Job Overview
| Company | Concentrix |
|---|---|
| Job Role | Customer Support Advisor |
| Process Type | Voice / Non-Voice Customer Support |
| Qualification | Any Graduate |
| Experience | Freshers / Experienced |
| Job Location | Multiple Locations – India |
| Application Mode | Online |
Available Locations & Process
| Location | Process |
|---|---|
| Gurgaon | Voice & Non-Voice Process |
| Chennai | Non-Voice Process |
| Vizag | Voice Process |
| Bangalore | Voice Process |
| Pune | Non-Voice Process |
| Chandigarh | Non-Voice Process |
| Thane | Voice Process |
| Mumbai | Voice Process |
| Bhubaneswar | Voice Process |
About Company
Concentrix is a global technology and services company that specializes in customer engagement and business performance solutions. The company provides customer support, digital transformation services, and operational support to many of the world’s leading brands.
With operations in more than 70 countries, Concentrix supports companies across industries such as technology, retail, healthcare, financial services, and travel. The company focuses on delivering excellent customer experiences through innovative technologies and skilled support teams.
Detailed Responsibilities
Respond to customer queries through voice or non-voice channels.
Provide accurate information about products, services, or processes.
Resolve customer issues efficiently and ensure customer satisfaction.
Maintain proper documentation of customer interactions.
Escalate complex issues to the appropriate teams when necessary.
Follow company policies and customer service guidelines.
Maintain service quality and meet performance metrics.
Eligibility Criteria
Candidates should have a Bachelor’s degree in any discipline.
Freshers and experienced candidates can apply.
Strong communication and problem-solving skills are required.
Candidates should be comfortable working in voice or non-voice support processes.
Ability to work in a fast-paced customer support environment.
Skills Required
Strong communication skills
Customer service and problem-solving ability
Ability to handle multiple customer interactions
Time management and multitasking
Basic computer knowledge
Team collaboration and adaptability
Selection Process
| Stage | Process |
|---|---|
| Step 1 | Online Application |
| Step 2 | Resume Screening |
| Step 3 | Assessment / Communication Test |
| Step 4 | Interview |
Salary & Benefits
The salary for Customer Support Advisor roles at Concentrix is not officially disclosed in the job posting. However, based on industry salary data for customer support roles in India, the expected salary range is approximately:
₹2.5 LPA – ₹4.5 LPA (Estimated) depending on location and experience.
Benefits may include:
Performance incentives
Health insurance benefits
Paid leave and holidays
Employee wellness programs
Training and career development opportunities
How to Apply
Visit the official Concentrix careers website.
Choose the location that matches your preference.
Read the job description carefully.
Create an account or sign in to the careers portal.
Upload your updated resume and complete the application form.
Submit your application and wait for further communication.
Apply HERE -- Open Positions @ Concentrix | Vizag & Hyderabad | Chennai | Bangalore | Gurugaon | Pune | Chandigarh | Thane | Mumbai | Gurugaon - Voice Process | Bhubaneswar
Resume Tips
Highlight experience in customer support, BPO, or service roles.
Mention tools such as CRM systems or ticketing platforms if applicable.
Include achievements related to customer satisfaction or problem resolution.
Keep your resume clear and limited to 1–2 pages.
Assessment / Interview Tips
Practice answering common customer service scenario questions.
Demonstrate strong communication and problem-solving skills.
Be prepared for a communication or typing assessment.
Show your ability to handle customers professionally.
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