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Job Overview
| Company | Teleperformance (TP Group) |
|---|---|
| Job Role | Customer Service Specialist – Non Voice Process |
| Process | Domestic Web Chat – Telecom Process |
| Qualification | Any Degree (UG or PG) |
| Experience | Minimum 1 Year in BPO / Non Voice Process |
| Job Type | Full-time |
| Work Mode | On-site |
| Shift | Rotational Shift (7 AM – 12 AM) |
| Job Location | Ambit IT Park, Ambattur, Chennai |
| Salary | ₹2.1 LPA CTC (₹17K Take Home approx.) |
| Interview Mode | Walk-In Interview |
About Company
Teleperformance (TP Group) is a global leader in digital business services, customer experience management, and outsourcing solutions.
With operations in over 170 countries and more than 500,000 employees worldwide, Teleperformance supports global businesses by providing customer support, technical support, digital services, and AI-enabled customer experience solutions.
For nearly 47 years, Teleperformance has been helping organizations improve customer engagement and business efficiency through innovative technology and people-driven service solutions.
Detailed Responsibilities
The Customer Service Specialist – Non Voice Process will handle customer support through chat and digital communication channels.
Key responsibilities include:
Handle customer queries through email, web chat, and online chat platforms.
Provide accurate and timely solutions to customer issues.
Maintain detailed records of customer interactions using CRM software.
Provide Hindi chat support when required.
Ensure professional communication and customer satisfaction.
Resolve customer queries efficiently to improve service quality.
Collaborate with internal teams to resolve customer concerns.
Eligibility Criteria
Candidates applying for this role should meet the following requirements:
Any UG or PG degree.
Minimum 1 year of experience in BPO or Non Voice process.
Experience in email support or chat support processes preferred.
Good communication skills in English (written and spoken).
Ability to read and write Hindi.
Basic knowledge of telecom processes preferred.
Skills Required
Candidates should possess the following skills:
Good written communication skills
Hindi typing and communication ability
Email drafting skills
Chat support handling experience
Basic telecom process knowledge
Typing skills and multitasking ability
Familiarity with CRM systems
Customer problem-solving skills
Selection Process
| Stage | Process |
|---|---|
| Stage 1 | Walk-In Registration |
| Stage 2 | HR Screening |
| Stage 3 | Operations Interview |
| Stage 4 | Final Selection |
Walk-In Interview Details
Candidates interested in this role can attend the walk-in interview at the following location:
Walk-In Address
82/30, AMBIT IT PARK
Ambattur Industrial Estate
2nd Main Road, Sai Nagar
Chennai, Tamil Nadu – 600058
Walk-In Days
Monday to Friday
Interview Timing
11:00 AM to 3:00 PM
Note
Carry your updated resume and Aadhar card and mention “Jagan HR” on top of your resume.
Contact Details
Candidates can contact the recruiter for more information:
HR Contact: Jagan HR
Phone: 9842425551
Call Timing: 10 AM – 8 PM
Email: jagadeesan.jagadeesan@teleperformancedibs.com
Resume Tips
Highlight experience in chat support or email support roles.
Mention knowledge of CRM tools and ticketing systems.
Showcase your Hindi and English communication skills.
Include examples of customer problem resolution or service achievements.
Interview Tips
Prepare for questions related to chat-based customer service scenarios.
Demonstrate strong typing and communication skills.
Be ready to explain how you handle multiple chat requests simultaneously.
Show professionalism and strong customer service attitude.
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