Important Points to Remember
Please read the job instructions and requirements carefully before applying.
Always apply through the official website of the organization.
Make sure your resume is updated and contains accurate information.
If your Resume / CV is shortlisted, you will receive all communications from the organization via your registered email address.
Keep checking your inbox and even the spam mail for the next round once your Resume has been shortlisted.
Do not pay any money for job applications. Genuine companies do not charge fees.
Share this opportunity with friends who are looking for genuine job opportunities in the FMCG and sales sector.
About Job Spot Updates
Job Spot Updates is a platform that shares genuine job opportunities for freshers and experienced professionals across multiple industries. Our goal is to help job seekers stay updated with verified openings including remote jobs, hybrid roles, and entry-level opportunities from reputed global companies.
Job Overview
| Company | Unilever Ice Cream Business (Magnum IC Company / Kwality Wall’s India) |
|---|---|
| Job Role | Customer Service Officer |
| Job Category | Customer Development – Sales |
| Work Level | 1A |
| Qualification | Minimum Full-time Graduation |
| Experience | 2 – 4 Years in Channel Sales / General Trade |
| Job Location | Mumbai, Maharashtra |
| Job Type | Full-time |
| Job ID | R-1177273 |
| Date Posted | 10 March 2026 |
| Application Mode | Online |
About Company
Unilever is one of the world’s largest consumer packaged goods (CPG) companies, operating across more than 190 countries and serving billions of consumers every day.
Unilever recently announced the spinoff of its Ice Cream business group into an independent company, known as Magnum Ice Cream Company (MAGNUM IC Company). This new organization operates in 85 countries with approximately $9.5 billion in global revenue.
The company manages several globally recognized ice cream brands including:
Magnum
Ben & Jerry’s
Cornetto
Breyers
Wall’s
Grom
In India, the ice cream business operates under Kwality Wall’s, a well-known brand of Hindustan Unilever. The Hindustan Unilever board has approved the demerger of Kwality Wall’s India business, which will become part of the newly formed Magnum Ice Cream Company headquartered globally in Amsterdam, with the India head office located in Mumbai.
This strategic separation aims to accelerate growth in the $1 trillion global snacking and refreshment industry, allowing the ice cream business to operate with greater agility and focus.
Detailed Responsibilities
The Customer Service Officer will be responsible for managing sales and distribution activities in the assigned territory.
Key responsibilities include:
Drive sales and distribution of company products within the assigned territory.
Achieve sales targets through personal selling and regular market visits.
Manage and develop relationships with Redistribution Stockists (RS) and distributors.
Improve the company’s competitive position through better customer service and distribution strategies.
Monitor and analyze competitor activities in the market and report insights to management.
Negotiate with redistribution stockists to increase business opportunities.
Monitor the performance of the RS and their sales teams and take corrective actions when required.
Plan and execute promotional activities within allocated budgets in consultation with supervisors.
Ensure effective sales planning and distribution management across the assigned territory.
Eligibility Criteria
Candidates applying for the Customer Service Officer role should meet the following criteria:
Minimum full-time graduation in any discipline.
2 – 4 years of experience in Channel Sales or General Trade sales.
Experience handling distributors or redistribution stockists.
Strong understanding of sales planning and territory management.
Knowledge of ROI calculations and distribution management.
Skills Required
Candidates should possess the following skills:
Channel sales and distributor management
ROI calculation and sales planning
Territory and distribution management
Sales negotiation and relationship building
Promotional activity planning and execution
Market analysis and competitor monitoring
Good communication skills in English and local language
Analytical thinking and problem-solving ability
Selection Process
| Stage | Process |
|---|---|
| Stage 1 | Online Application |
| Stage 2 | Resume Screening |
| Stage 3 | Sales / Functional Interview |
| Stage 4 | Final HR Interview |
Salary & Benefits
Unilever has not officially disclosed the salary for this role. However, based on industry data for Customer Service Officers / Territory Sales roles in FMCG companies, the expected salary range is approximately:
₹6 LPA – ₹10 LPA (Estimated) depending on experience and territory responsibility.
Benefits may include:
Competitive salary package
Performance incentives
Opportunity to work with a global FMCG brand
Career development and leadership opportunities
Exposure to large-scale sales and distribution operations
How to Apply
Visit the official Unilever careers portal.
Search for the role Customer Service Officer – Job ID R-1177273.
Carefully read the job description and eligibility criteria.
Create an account or log in to the careers portal.
Upload your updated resume and complete the application form.
Submit the application and wait for further communication from the recruitment team.
Click HERE to Apply
Resume Tips
Highlight your channel sales or FMCG sales experience clearly.
Mention experience in territory management, distributor handling, and market visits.
Include measurable achievements such as sales growth, distributor expansion, or target achievements.
Demonstrate strong analytical and negotiation skills.
Interview Tips
Prepare examples showing how you achieved sales targets or increased distribution reach.
Demonstrate your understanding of FMCG distribution channels and retail networks.
Be ready to explain how you analyze market competition and improve sales performance.
Show leadership qualities and ability to work independently in a field sales role.
Need Help?
If you need help regarding this opportunity or have questions about applying:
Email: jobspotupdates@gmail.com
Join our WhatsApp Channel for daily job updates.
Follow our Instagram page for verified job opportunities and career tips.
Unilever Customer Service Officer job, Unilever sales jobs India, Kwality Walls sales job Mumbai, Magnum Ice Cream company careers India, FMCG sales jobs India 2026, Unilever channel sales job, territory sales officer jobs Mumbai, Unilever customer development job.
Comments
Post a Comment