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Job Overview
| Company | MTechZilla |
|---|---|
| Job Role | Customer Service Executive – Lead Research & Client Support |
| Job Type | Full-time |
| Work Mode | Remote |
| Experience | Minimum 3 Years in Customer Support / Client Outreach / Lead Research |
| Industry | IT Services and Consulting |
| Work Location | Remote – India |
| Application Mode | Online |
About Company
MTechZilla is an IT services and consulting company that partners with startups and growing businesses to build innovative software solutions. Founded in 2021, the company has developed web, mobile, and AI applications used by more than 1 million users worldwide.
The organization specializes in technologies such as React, React Native, Next.js, Node.js, AWS, and AI development, delivering everything from MVP products to enterprise-scale platforms. MTechZilla works across several industries including real estate, travel, electric vehicles, renewable energy, insurance, education, and government sectors.
The company is known for its startup-driven culture, engineering-first approach, and agile development process, enabling clients to bring products to market quickly while maintaining high quality standards.
Role Overview
The Customer Service Executive – Lead Research & Client Support role serves as the first point of contact between the organization and potential partner programs.
The role focuses on outreach, research, and information gathering to identify organizations that may benefit from the company’s platform. It is important to note that this is not a sales role; instead, the position focuses on qualifying potential partners and forwarding qualified leads to the internal team.
Detailed Responsibilities
Key responsibilities include:
Conduct outbound outreach to organizations such as shelters, healthcare providers, housing programs, and social service agencies.
Introduce the company platform and explain its benefits to potential partner organizations.
Identify and qualify organizations that may benefit from the platform and categorize them appropriately.
Collect accurate information during calls and update internal systems.
Maintain detailed records of conversations and program qualification status.
Assist internal teams by monitoring communication channels and forwarding relevant customer emails.
Follow internal documentation and service guidelines to ensure accurate responses.
Work across multiple platforms including CRM systems, internal communication tools, and documentation systems.
Maintain professionalism while interacting with organizations that may be skeptical, busy, or uninterested.
Eligibility Criteria
Candidates applying for this role should meet the following requirements:
Minimum 3 years of experience in customer support, client outreach, or lead research roles.
Experience handling international calls, especially with US-based clients, is highly preferred.
Experience working with business clients, agencies, or service providers is advantageous.
Ability to work independently in a remote environment.
Strong organizational and multitasking abilities.
Skills Required
Candidates should possess the following skills:
Excellent verbal and written communication skills
Strong listening and information-gathering ability
Lead research and outreach skills
Customer relationship management (CRM) experience
High attention to detail in data collection and reporting
Ability to multitask across multiple platforms
Problem-solving and analytical mindset
Professional communication when dealing with difficult or uninterested callers
Tools familiarity preferred:
MS Teams
Google Workspace
Slack
JIRA
HubSpot
CRM systems
Selection Process
| Stage | Process |
|---|---|
| Stage 1 | Online Application |
| Stage 2 | Profile Screening |
| Stage 3 | Client Support / Communication Interview |
| Stage 4 | Final Interview |
Salary & Benefits
The company has not officially disclosed the salary for this role. However, based on similar remote customer service and lead research roles, the expected salary range is approximately:
₹5 LPA – ₹9 LPA (Estimated) depending on experience.
Additional benefits include:
Flexible working hours with remote work opportunities
Competitive salary and benefits package
Collaborative and inclusive team culture
Exposure to international clients and projects
Professional growth and career development opportunities
How to Apply
Visit the company’s official career page or job listing.
Review the job description and eligibility criteria carefully.
Submit your application with an updated resume.
Wait for communication from the recruitment team if shortlisted.
Click HERE to Apply
Resume Tips
Highlight experience in customer support, client outreach, or lead research.
Mention tools such as CRM systems, HubSpot, Slack, or Google Workspace.
Include examples of international client communication if applicable.
Demonstrate strong communication and organizational skills.
Interview Tips
Be ready to explain how you handle outbound outreach and lead qualification.
Demonstrate strong communication and listening skills.
Show your ability to gather accurate information during conversations.
Be prepared to explain how you manage multiple tools and systems simultaneously.
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