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Job Overview
| Company | Rubrik |
|---|---|
| Job Role | Customer Experience Quality Specialist |
| Department | Customer Success / Quality Assurance |
| Qualification | Graduate (Relevant Experience Required) |
| Experience | 5+ Years |
| Job Location | Bangalore, India |
| Work Model | Work from Office / Hybrid (based on team requirements) |
| Application Mode | Online |
Abot Company
Rubrik is a global cybersecurity and data protection company that focuses on helping organizations secure, manage, and recover their data across cloud, on-premise, and hybrid environments. The company’s Rubrik Security Cloud platform helps businesses protect against cyber threats such as ransomware while ensuring data resilience and rapid recovery. Rubrik works with enterprises worldwide to enhance cybersecurity and data management capabilities.
Detailed Responsibilities
Perform quality auditing, monitoring, and evaluation of customer support interactions.
Review customer support cases, phone calls, and chat transcripts to ensure service quality standards are met.
Identify trends, process gaps, and improvement opportunities in customer service delivery.
Develop and maintain scalable quality frameworks and evaluation benchmarks.
Collaborate with AI and machine learning teams to improve automated quality auditing tools.
Facilitate calibration sessions with managers and team leads to maintain scoring consistency.
Deliver training and feedback sessions to customer success teams to improve service standards.
Analyse customer escalations and conduct root cause analysis to prevent recurring issues.
Prepare executive-level reports on service quality and operational performance.
Eligibility Criteria
Candidates should have 5+ years of experience in quality assurance or support operations.
Experience in technical support, SaaS, enterprise IT, or cybersecurity environments is preferred.
Proven experience in managing Customer Success Quality programs.
Strong knowledge of support channels such as cases, phone, chat, and community platforms.
Experience with tools such as Salesforce Service Cloud or similar support systems.
Excellent analytical and communication skills with attention to detail.
Skills Required
Quality auditing and monitoring expertise
Strong analytical and reporting skills
Customer service evaluation skills
Root cause analysis and problem solving
Knowledge of customer support tools and platforms
Ability to work cross-functionally with product, engineering, and support teams
Communication and training skills
Data analysis and process improvement mindset
Selection Process
| Stage | Process |
|---|---|
| Step 1 | Online Application |
| Step 2 | Resume Screening |
| Step 3 | Technical / Quality Evaluation |
| Step 4 | Interview Rounds |
Salary & Benefits
Rubrik has not officially disclosed the salary for this role in the job posting. However, based on industry reports and salaries for similar Customer Experience Quality Specialist or QA roles in enterprise SaaS companies, the expected salary range is approximately:
₹12 LPA – ₹22 LPA (Estimated) depending on experience and technical expertise.
Benefits may include:
Competitive salary packages
Health insurance and wellness benefits
Paid time off and leave policies
Professional development and training programs
Opportunities to work on global cybersecurity solutions
How to Apply
Visit the official Rubrik careers website.
Search for the role Customer Experience Quality Specialist – Bangalore.
Carefully review the job description and eligibility criteria.
Upload your updated resume and fill in the required details.
Submit the application through the careers portal.
Wait for communication from the Rubrik recruitment team.
Click here to Apply
Resume Tips
Highlight experience related to quality assurance, customer support auditing, or service quality monitoring.
Mention tools such as Salesforce Service Cloud, Zendesk, or support management platforms.
Include achievements related to process improvements or service quality improvements.
Demonstrate experience working with technical support or SaaS environments.
Keep your resume professional and limited to 1–2 pages.
Assessment / Interview Tips
Prepare examples where you improved service quality or resolved operational issues.
Demonstrate strong analytical thinking and problem-solving skills.
Show experience with quality frameworks, scoring models, and audit processes.
Research Rubrik’s cybersecurity and data protection solutions before the interview.
Be ready to explain how you identify and resolve service delivery issues.
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