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Job Overview
| Company | SBI Card |
|---|---|
| Job Role | Associate – VKYC Support |
| Department | Operations / VKYC Process |
| Qualification | Graduate in any discipline |
| Preferred Industry | FSI (Financial Services Industry) |
| Job Location | Chennai, Tamil Nadu |
| Job Type | Full-time |
| Job ID | 20355 |
| Application Deadline | 31 March 2026 |
| Work Location | Commerzone, Tower B, Chennai |
| Application Mode | Online |
About Company
SBI Card is one of the leading pure-play credit card issuers in India, offering a wide range of credit cards designed to meet the diverse financial needs of customers.
The company focuses on innovation and digital payment solutions, empowering customers with seamless payment experiences and rewarding benefits. With its guiding philosophy “Make Life Simple”, SBI Card prioritizes customer convenience and continuously works to enhance digital financial services.
SBI Card is committed to building an inclusive workplace where employees can grow professionally while contributing to the future of digital payments in India. The organization promotes equality and diversity, ensuring employees are treated with dignity and respect regardless of gender, caste, religion, disability, or background.
Role Purpose
The Associate – VKYC Support role is responsible for handling Video KYC verification processes for customers applying for SBI credit cards.
The role involves interacting with customers through video calls, verifying documents, and ensuring compliance with regulatory guidelines while maintaining accuracy and productivity.
Detailed Responsibilities
Key responsibilities include:
Conduct Video KYC verification for customers as per the defined standard operating procedures (SOPs).
Interact directly with potential and existing customers via video calls for identity verification.
Ensure timely processing of VKYC cases and manage ageing inventory efficiently.
Follow strict adherence to KYC regulatory guidelines and company policies.
Coordinate closely with sales teams and internal stakeholders for case verification.
Verify and validate Officially Valid Documents (OVDs) during the KYC process.
Maintain accurate updates in systems and decisioning files for final case outcomes.
Respond promptly to customer queries, referrals, and internal communication emails.
Identify process gaps and recommend improvements to enhance VKYC operations.
Maintain high levels of accuracy, productivity, and turnaround time (TAT).
Ensure minimal customer complaints through accurate and timely processing.
Measures of Success
Performance in this role will be measured based on:
Productivity and accuracy levels while processing VKYC cases
Strict adherence to regulatory policies and SOPs
Turnaround time (TAT) for processing KYC data
Identification of automation or process improvement opportunities
Maintaining high service quality with minimal customer complaints
Eligibility Criteria
Candidates applying for this role should meet the following criteria:
Graduate in any discipline.
Basic understanding of KYC regulatory compliance frameworks.
Knowledge of financial services or banking processes is preferred.
Ability to handle customer interactions professionally.
Preferred industry background:
FSI (Financial Services Industry)
Skills Required
Candidates should possess the following skills:
Good verbal and written communication skills
Strong attention to detail
Process orientation and compliance awareness
Analytical thinking and problem-solving ability
Ability to handle customer interactions professionally
Working knowledge of Microsoft Excel
Ability to manage multiple tasks and maintain accuracy
Selection Process
| Stage | Process |
|---|---|
| Stage 1 | Online Application |
| Stage 2 | Resume Screening |
| Stage 3 | Operations / Functional Interview |
| Stage 4 | HR Interview |
Salary & Benefits
SBI Card has not officially disclosed the salary for this role. However, based on industry standards for VKYC and operations roles in financial institutions, the expected salary range is approximately:
₹3 LPA – ₹5 LPA (Estimated)
Employees may also receive benefits such as:
Medical insurance and accidental insurance
Group term life insurance
Annual health check-ups
Dental and OPD benefits
Employee wellness and wellbeing programs
Rewards and recognition programs
Learning and development opportunities
How to Apply
Visit the official SBI Card careers portal.
Search for the role Associate – VKYC Support (Job ID: 20355).
Carefully read the job description and eligibility criteria.
Create or log in to your profile on the careers portal.
Upload your updated resume and complete the application form.
Submit your application before the deadline.
Click HERE to Apply
Resume Tips
Highlight experience related to banking operations, KYC verification, or customer support.
Mention your knowledge of KYC compliance and documentation processes.
Showcase strong communication and analytical skills.
Include familiarity with Excel or financial systems if applicable.
Interview Tips
Understand the KYC verification process and regulatory requirements.
Be ready to explain how you would handle customer interactions professionally.
Demonstrate strong attention to detail and compliance awareness.
Show your ability to manage multiple cases while maintaining accuracy.
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