Associate / Sr Associate – Email / Chat Support | Firstsource | Bangalore Opportunity

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Job Overview






Company
Firstsource





Job Role
Associate / Sr Associate – Email / Chat Support





Qualification
Any Graduate





Experience
Freshers / Experienced





Job Location
Bangalore, Karnataka





Work Model
Work from Office





Application Mode
Online




About Company

Firstsource Solutions is a global business process management (BPM) company and part of the RP-Sanjiv Goenka Group. The company helps organizations improve customer experience and business processes using digital transformation and operational expertise. Firstsource works with major global brands including Fortune 500 companies across industries such as healthcare, banking, telecom, and media. 

Detailed Responsibilities

  • Respond to customer inquiries via email and chat channels.

  • Provide accurate information and resolve customer issues efficiently.

  • Handle various customer concerns including product queries, billing issues, and service requests.

  • Maintain professional communication and ensure high customer satisfaction.

  • Follow up with customers to ensure their issues have been resolved successfully.

  • Maintain proper documentation of customer interactions and updates.

  • Escalate complex issues to the relevant teams when necessary. 

Eligibility Criteria

  • Candidates should have a Bachelor’s degree in any discipline.

  • Freshers or candidates with experience in customer service or support roles can apply.

  • Strong communication skills in English are required.

  • Ability to handle customer queries professionally.

  • Comfortable working in a fast-paced support environment.

Skills Required

  • Excellent written communication skills

  • Customer service and problem-solving abilities

  • Ability to handle multiple customer interactions simultaneously

  • Attention to detail and accuracy

  • Time management and multitasking skills

  • Ability to maintain service quality and meet SLAs

  • Team collaboration and coordination skills 

Selection Process






Stage
Process





Step 1
Online Application





Step 2
Resume Screening





Step 3
Assessment / Communication Test





Step 4
HR Interview

Salary & Benefits

The salary for Associate / Sr Associate – Email / Chat Support at Firstsource is not officially disclosed in the job description. However, based on salary data for similar customer support roles at Firstsource in India, the expected salary range is approximately:

₹2.5 LPA – ₹4.5 LPA (Estimated).

Typical benefits may include:

  • Performance incentives

  • Health insurance

  • Paid leave and holidays

  • Training and career growth opportunities

  • Employee wellness programs

Average salaries for customer service roles at Firstsource range around ₹20,000 per month for customer service positions, depending on role and experience.

How to Apply

  1. Visit the official Firstsource careers website.

  2. Search for the role Associate / Sr Associate – Email / Chat Support.

  3. Carefully read the job description and eligibility criteria.

  4. Create an account or sign in to the careers portal.

  5. Upload your updated resume and complete the application form.

  6. Submit the application and wait for communication from the recruitment team.

Click here to Apply

Resume Tips

  • Highlight experience in customer service, chat support, or email support roles.

  • Mention tools such as CRM systems, ticketing platforms, or customer support software.

  • Include achievements such as customer satisfaction scores or resolution rates.

  • Keep your resume clear and limited to 1–2 pages.

  • Avoid grammar or formatting errors.

Assessment / Interview Tips

  • Prepare for questions related to customer support scenarios.

  • Demonstrate strong written communication skills since this role focuses on email/chat support.

  • Practice explaining how you handle customer complaints and issue resolution.

  • Show examples of teamwork and problem-solving from previous experience.

Need Help?

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