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Job Overview
| Company | Diebold Nixdorf |
|---|---|
| Job Role | Associate Service Desk Representative |
| Qualification | Any Graduate |
| Experience | 0 – 2 Years |
| Job Location | Bangalore, India |
| Work Model | Work from Office |
| Application Mode | Online |
About Company
Diebold Nixdorf is a global technology company that specializes in financial and retail solutions. Headquartered in the United States, the company provides innovative software, hardware, and services that help banks and retailers digitally transform their operations. Diebold Nixdorf is widely known for its ATM systems, banking technology, self-service solutions, and retail automation platforms used by organizations across the world.
With operations in more than 100 countries, Diebold Nixdorf supports financial institutions and retail businesses in improving customer experiences, enhancing security, and modernizing digital payment and self-service technologies. The company continues to focus on innovation in areas such as digital banking, cloud services, and connected commerce solutions.
Detailed Responsibilities
Answer inbound customer calls and support requests related to service desk operations.
Convert customer requests from various communication channels into ticketing system entries.
Provide first-level technical or operational support to resolve customer issues.
Track and manage service requests through internal ticketing tools.
Escalate complex issues to higher-level support teams when necessary.
Maintain accurate documentation of support cases and resolutions.
Ensure timely responses and adherence to service level agreements (SLAs).
Deliver high-quality customer service and maintain professional communication with clients.
Eligibility Criteria
Candidates should have a Bachelor’s degree in any discipline.
0 – 2 years of experience in customer support or service desk roles.
Basic understanding of IT support or service desk operations is preferred.
Strong communication and problem-solving skills are required.
Ability to work in a fast-paced support environment.
Skills Required
Strong communication and customer support skills
Problem-solving and troubleshooting ability
Ability to handle multiple support requests simultaneously
Knowledge of ticketing systems and service desk processes
Time management and multitasking skills
Ability to work collaboratively with support teams
Selection Process
| Stage | Process |
|---|---|
| Step 1 | Online Application |
| Step 2 | Resume Screening |
| Step 3 | Assessment / Technical Evaluation |
| Step 4 | Interview Rounds |
Salary & Benefits
Oracle has not officially disclosed the salary for this role in the job posting. However, based on salary data for similar Service Desk or Customer Support roles in Bangalore, the expected salary range is approximately:
₹4 LPA – ₹7 LPA (Estimated) depending on experience and technical knowledge.
Benefits may include:
Health insurance and wellness programs
Paid leave and holidays
Professional training and certifications
Career growth opportunities within Oracle
Employee development and learning programs
How to Apply
Visit the official Oracle careers website.
Search for the role Associate Service Desk Representative.
Carefully read the job description and eligibility criteria.
Create an account or sign in to the Oracle careers portal.
Upload your updated resume and complete the application form.
Submit your application and wait for communication from the recruitment team.
Click here to Apply
Resume Tips
Highlight experience related to customer support, IT helpdesk, or service desk operations.
Mention tools such as ticketing systems or support platforms if applicable.
Include achievements such as improving customer satisfaction or issue resolution rates.
Keep your resume clear and limited to 1–2 pages.
Ensure there are no grammar or formatting errors.
Assessment / Interview Tips
Prepare examples showing how you handled customer issues or support tickets.
Demonstrate strong communication and problem-solving skills.
Understand the basics of service desk processes and customer support workflows.
Research Oracle’s cloud and enterprise technology solutions before the interview.
Show your ability to work effectively in a team environment.
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