UK Voice & Chat Process Associate – Aimled Solutions | Work From Home / Remote (India)

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Important Points to Remember

  • Carefully read the job description before applying.

  • This role is remote (work from home) and requires strong communication in English (UK dialect).

  • Apply only through the official application link provided below.

  • Ensure your resume/CV is updated and shows relevant communication and service skills.

  • If shortlisted, all communication will be sent via email — check Inbox & Spam regularly.

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Job Overview





    Category
    Details





    Job Role
    UK Voice & Chat Process Associate





    Company
    Aimled Solutions





    Location
    Remote / Work From Home – India





    Work Mode
    Remote / Work From Home





    Experience
    Fresher to Intermediate





    Education
    Any Graduate / Equivalent





    Skills Required
    UK Accent Communication, Customer Service, Typing & Chat Handling




About Company

Aimled Solutions is a growing global business process services provider that assists international clients with customer support, back-office operations, and communication services. The company engages remote associates across different regions to support clients in the UK, US, and other global markets.

Detailed Responsibilities

As a UK Voice & Chat Process Associate, your responsibilities will include:

  • Handling inbound voice calls with excellent English communication in UK accents.

  • Providing support and assistance via chat platforms.

  • Responding to customer queries with a focus on clarity, friendliness, and professionalism.

  • Maintaining operational standards and quality metrics.

  • Providing timely and accurate information to customers.

  • Documenting interactions and updating systems as required.

  • Ensuring good customer experience through patience and problem resolution.

Eligibility Criteria

  • Any Graduate or equivalent education.

  • Strong English communication skills, preferably with UK accent handling ability.

  • Comfortable handling voice calls as well as chat support.

  • Ability to maintain professionalism in customer interactions.

  • Basic knowledge of computers, MS Office, and chat platforms.

  • Good typing speed and accuracy.

Skills Required / Preferred Skills

  • Excellent verbal & written English (UK communication).

  • Chat & email handling expertise.

  • Typing speed and accuracy.

  • Customer service orientation.

  • Problem-solving and patience.

  • Ability to work in a remote environment.

Selection Process





    Stage
    Description





    Application Screening
    Resume evaluation and language proficiency check





    Language Assessment
    UK English communication test





    Interview / Discussion
    Discussion on customer queries & DM handling

Salary & Benefits

Remote customer support roles in UK voice & chat processes typically offer competitive compensation ranging between ₹2.0 LPA – ₹2.8 LPA based on skill level, chat & voice performance metrics, and company policy. Benefits may include:

  • Work-from-home flexibility

  • Training support

  • Paid performance incentives

  • Opportunity to work with global clients

  • Professional skill enhancement in communication & support

How to Apply (Step-by-Step)

  1. Visit the official job application page.

  2. Create or log in to your candidate profile.

  3. Enter personal and professional details.

  4. Upload your updated resume/CV.

  5. Submit your application and monitor email for updates.

👉 Apply here

Resume Tips

  • Highlight UK English communication skills.

  • Mention any voice/chat support or customer service experience.

  • List any typing speed or chat handling familiarity.

  • Use a professional email and updated contact details.

Assessment / Interview Tips

  • Practice UK accent communication exercises.

  • Prepare to handle voice & chat scenarios politely.

  • Keep responses clear, concise, and helpful.

  • Show patience and customer-centric problem-solving skills.

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