Mega Walk-in Drive – Service Desk / Technical Support (International Voice) – Tech Mahindra | Hyderabad

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Important Points to Remember

  • Carefully read the job details and walk-in instructions before attending.

  • Carry updated resume, ID proof, and required documents for verification.

  • Freshers and experienced candidates (0–5 years) can attend.

  • Communication skills are very important for this international voice support role.

  • All interview updates will be provided at the walk-in venue or by email.

  • Share this opportunity with friends and follow Job Spot Updates for verified jobs.

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Job Overview




    Category
    Details




    Job Role
    Service Desk / Technical Support – International Voice




    Company
    Tech Mahindra




    Location
    Hyderabad, Telangana




    Work Mode
    Work from Office (Night Shifts)




    Experience
    0–5 Years (Freshers Eligible)




    Education
    Any Graduate / Undergraduate with strong communication skills




    Skills Required
    International voice support, English communication, technical troubleshooting





About Company

Tech Mahindra is a leading global IT and business process services company, delivering digital transformation, cybersecurity, cloud, network services, AI solutions, and customer experience management. With operations across 100+ countries, Tech Mahindra is known for hiring talented individuals for technical support, service desk, software roles, and international process teams. The company offers strong learning opportunities and growth paths for freshers and experienced professionals.

Detailed Responsibilities

As a Service Desk / Technical Support Representative, your responsibilities include:

  • Handling international customer calls and providing voice-based technical assistance.

  • Troubleshooting basic IT issues such as login problems, connectivity, application errors, and system support.

  • Logging, tracking, and resolving incidents as per process guidelines.

  • Providing excellent customer service with clear communication and professionalism.

  • Supporting users with remote troubleshooting steps.

  • Escalating complex issues to higher technical teams when required.

  • Maintaining call quality, accuracy, and service levels.

Eligibility Criteria

  • 0–5 years of experience in customer support or technical support.

  • Strong English communication skills (mandatory for international voice).

  • Ability to work in night shifts and rotational shifts.

  • Basic knowledge of computers, networking, email troubleshooting, or hardware concepts.

  • Freshers with excellent communication skills can apply.

  • Must be comfortable working from office at Hyderabad.

Skills Required / Preferred Skills

  • Excellent English communication (voice process).

  • Basic technical knowledge of Windows, MS Office, Network basics.

  • Ability to handle customer escalations professionally.

  • Quick learner with problem-solving capability.

  • Ability to work in high-pressure environments.

  • Experience in BPO/International Voice is an added advantage.

Selection Process




    Stage
    Description




    Walk-in Registration
    Candidate verification and registration at venue




    Communication Round
    English fluency and voice assessment




    Technical Round
    Basic troubleshooting and customer handling skills




    HR Round
    Shift timings, salary discussion, and final selection

Salary & Benefits

Service Desk and International Voice roles at Tech Mahindra typically offer competitive compensation based on communication skills and experience. Freshers often receive industry-standard starting salaries, while experienced candidates may receive higher packages. Employees may receive benefits such as health insurance, night shift allowances, cab facilities (as per policy), paid time off, and performance-based incentives.

How to Apply (Step-by-Step)

  1. Visit the walk-in venue mentioned in the official job post.

  2. Carry resume, ID proof, and academic documents.

  3. Attend communication, technical, and HR rounds.

  4. Selected candidates will receive offer details via email.

👉 Details here

Resume Tips

  • Highlight communication skills clearly.

  • Mention any BPO or voice process experience.

  • Add any basic technical skills such as troubleshooting, networking, or system support.

  • Keep the resume simple, clean, and error-free.

Assessment / Interview Tips

  • Speak slowly, clearly, and confidently.

  • Practice basic technical troubleshooting (password reset, Wi-Fi issues, etc.).

  • Maintain a positive attitude throughout.

  • Be prepared for mock call scenarios.

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