Lead Specialist (Leads Management) | Amazon | Multiple Locations (India)

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Job Overview




    Category
    Details




    Job Role
    Lead Specialist (Leads Management)




    Company
    Amazon




    Location
    Hyderabad / Bengaluru / Chennai / Pune




    Work Mode
    Work From Office




    Experience
    2+ Years (Relevant Domain Experience)




    Education
    Bachelor’s degree or equivalent




    Skills Required
    Leads Coordination, CRM, Communication, Workflow Management





About Company

Amazon is a global leader in e-commerce, cloud services, and digital operations. The organization’s internal leads management teams work across functions to coordinate customer acquisition, lead distribution, and conversion workflows.

The Leads Management team ensures that incoming customer or business leads are handled efficiently, assigned appropriately, and followed up in a timely manner to drive business growth and enhance customer satisfaction.

Detailed Responsibilities

  • Coordinate end-to-end lifecycle of incoming leads from multiple channels.

  • Monitor quality, categorization, and prioritization of leads for business targets.

  • Distribute leads to internal teams and ensure timely follow up.

  • Track lead status, progress, and outcomes in CRM systems.

  • Collaborate with stakeholders including sales, operations, and analytics teams.

  • Identify bottlenecks or gaps in lead handling processes and propose improvements.

  • Ensure consistent communication with relevant partners.

  • Report key metrics related to lead flow, response times, and conversion ratios.

  • Maintain documentation of lead management workflows and best practices.

Eligibility Criteria

  • Minimum 2 years of experience in lead coordination, CRM operations, or related functions.

  • Experience working in a structured environment with metrics and performance goals.

  • Strong communication and stakeholder engagement abilities.

  • Ability to use CRM systems and workflow tools.

  • Bachelor’s degree or equivalent qualification as required by Amazon hiring norms.

Skills Required / Preferred Skills

  • Excellent verbal and written communication skills.

  • Proficiency in CRM tools and lead tracking systems.

  • Ability to handle multiple tasks and manage priorities effectively.

  • Data interpretation and reporting understanding.

  • Coordination and teamwork orientation.

  • Problem-solving mindset and structured approach.

Selection Process




    Stage
    Description




    Application Review
    Screening of experience and leads management relevant background.




    Assessment / Test
    May include CRM or scenario management tasks.




    Interview Rounds
    HR and role-oriented discussions on lead workflows and team coordination.

Salary & Benefits

Salary Details:
Not disclosed in the official job notification.

Expected Salary Range:
₹5,00,000 – ₹9,00,000 per year
(Estimated for medium-level specialist roles in CRM/operations)

Benefits include:

  • Health insurance and employee wellness programs

  • Paid leaves and statutory benefits

  • Retirement savings and provident fund

  • Career growth opportunities within Amazon

  • Collaborative and metrics-driven work culture

How to Apply (Step-by-Step)

  1. Visit the official job application page.

  2. Log in or create your candidate account.

  3. Fill in personal, educational, and professional details.

  4. Upload your updated resume.

  5. Submit and monitor email for updates.

👉 Apply here: Official Job Application Link

Resume Tips

  • Highlight lead coordination or CRM experience.

  • Include measurable results where possible.

  • Showcase teamwork and stakeholder communication skills.

  • Keep bullets clear and focused on outcomes.

Assessment / Interview Tips

  • Be ready with examples of managing workflows or leads.

  • Explain how you improved processes or drove outcomes.

  • Demonstrate clear communication and structured thinking.

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