International Customer Service Representative & Customer Service Executive | Tech Mahindra | Hyderabad

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Job Overview




    Category
    Details




    Job Roles
    International Customer Service Representative, Customer Service Executive




    Company
    Tech Mahindra




    Location
    Hyderabad




    Work Mode
    Work from Office (Night Shifts)




    Experience
    1–5 Years (International CSR) | 1–4 Years (Customer Service Executive)




    Education
    Any Graduation / Diploma / 12th Pass (as accepted by organization norms)




    Skills Required
    Excellent English Communication, Customer Handling Skills, Problem Solving, Voice Process Experience




About Company

Tech Mahindra is a leading global IT, consulting, and business process services organization.
They support international clients with customer service, technical support, and digital transformation solutions.
The company is known for stable work environments, large-scale operations, and strong career growth opportunities in customer support and BPM services.

Detailed Responsibilities

  • Handling international customer calls professionally and efficiently.

  • Resolving customer queries, complaints, and service-related issues.

  • Maintaining service quality and following call handling guidelines.

  • Updating CRM systems with call notes and customer information.

  • Providing accurate solutions while maintaining professionalism.

  • Escalating complex issues to senior teams whenever required.

  • Meeting performance metrics like AHT, Quality, and CSAT.

  • Handling voice process operations in night shift environment.

Eligibility Criteria

  • Minimum 1 year of experience in any International Voice Process is preferred.

  • Excellent verbal communication skills in English are mandatory.

  • Candidates willing to work in Night Shifts only.

  • Should be ready for Work-From-Office in Hyderabad.

  • Immediate joiners are preferred.

  • Good customer handling and problem-solving skills required.

Skills Required / Preferred Skills

  • Fluent English speaking skills.

  • Strong listening and customer interaction abilities.

  • Prior experience in international BPO voice processes.

  • Ability to handle pressure and customer escalations.

  • Good system navigation skills and typing speed.

  • Ability to work in rotational or night shifts.

Selection Process




    Stage
    Description




    Application Review
    Screening of profile, experience, and communication background.




    Assessment / Test
    May include communication test, voice assessments, or reading comprehension.




    Interview Rounds
    HR Round, Operations Round, Final Client Round (if applicable).

Salary & Benefits

Expected Salary Range for Both Roles:
₹2.0 LPA – ₹4.2 LPA (based on experience, communication skills, and process requirement)
Industry standards and Tech Mahindra’s typical pay scale for International Voice Process roles considered.

Benefits include:

  • Night shift allowance

  • Health insurance (as per company norms)

  • PF / ESI

  • Paid leaves

  • Performance incentives

  • Cab facility for night shifts (if provided by process)

How to Apply (Step-by-Step)

  1. Visit the official job application page.

  2. Log in or create your account.

  3. Enter your personal & educational details accurately.

  4. Upload your updated and professional resume.

  5. Submit the application and check your email regularly for updates.



👉 Apply here - International Customer Service Representative  |  Customer Service Executive

Resume Tips

  • Use keywords such as “International Voice Process”, “Customer Handling”, “Call Resolution”.

  • Highlight your communication skills and measurable achievements.

  • Keep your resume clean, simple, and professional.

  • Mention any international BPO experience clearly.

  • Add certifications (if any) related to customer service or communication.

Assessment / Interview Tips

  • Speak clearly and confidently—Accent neutrality matters.

  • Practice mock international customer conversations.

  • Prepare situational answers like:

    • Handling angry customers

    • Providing solutions quickly

  • Maintain professional tone and avoid filler words.

  • Understand Tech Mahindra’s customer service expectations.

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