Customer Support Executive | EaseMyTrip.com | Remote

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Job Overview




    Category
    Details




    Job Role
    Customer Support Executive (Flight Support / Task List Executive)




    Company
    EaseMyTrip.com (EMT)




    Location
    India (Remote)




    Work Mode
    Work From Home / Remote / Virtual




    Experience
    Relevant Customer Support Experience Preferred




    Education
    Not Specified




    Skills Required
    Communication, Voice Process, Email/Chat Support, Customer Handling, Travel Domain Knowledge




About Company

EaseMyTrip (EMT) is one of India’s leading travel agencies known for its customer-first approach, zero convenience fee option, and strong hybrid online–offline distribution network. The company provides comprehensive travel booking support, handling domestic and international flight services with reliability, efficiency, and professionalism.

Detailed Responsibilities

  • Provide customer support for international and domestic travel voice process.

  • Maintain knowledge of world geography and flight-related processes.

  • Deliver best-in-class customer service and resolve customer queries via phone.

  • Handle customer support across telephone, email, and chat.

  • Ensure first-contact resolution while addressing customer concerns.

  • Greet customers professionally and follow standard communication procedures.

  • Listen actively, show empathy, and confirm understanding of customer issues.

  • Guide customers through solutions and provide necessary education.

  • Prepare accurate work records and update customer files properly.

  • Work enthusiastically with a positive “go the extra mile” attitude.

  • Be flexible to operate in a 24x7 rotational shift environment.

  • Be ready to join immediately (ASAP).

Eligibility Criteria

  • Strong verbal communication skills.

  • Knowledge of travel domain (domestic/international flight support).

  • Understanding of world map and basic geography.

  • Ability to work in 24/7 rotational shifts.

  • Positive attitude, customer-first mindset, and willingness to learn.

  • Ability to handle phone, email, and chat-based support efficiently.

Skills Required / Preferred Skills

  • Excellent English communication (mandatory).

  • Voice process or customer service experience.

  • Travel process knowledge (preferred).

  • Ability to handle customer escalations professionally.

  • Active listening and empathy.

  • Multichannel support skills: Telephonic, Email, and Chat.

Selection Process




    Stage
    Description




    Application Review
    Screening based on communication skills and customer support experience.




    Interview
    Voice/communication round followed by domain discussion.




    Final Selection
    Candidates shortlisted for onboarding.

Salary & Benefits

Salary:
Not disclosed

Benefits include:

  • Remote work opportunity

  • Exposure to travel domain processes

  • Customer service skill enhancement

  • Growth within a rapidly expanding brand

  • Rotational shift flexibility

How to Apply (Step-by-Step)

  1. Visit the official job application page.

  2. Click Easy Apply and submit your resume.

  3. Provide accurate contact details.

  4. Attend voice/communication assessment if shortlisted.

  5. Monitor your email for further updates.

👉 Apply here

Resume Tips

  • Highlight customer service experience.

  • Mention voice/email/chat process exposure.

  • Showcase communication and problem-solving strengths.

  • Include any travel domain experience (preferred).

Assessment / Interview Tips

  • Be confident in communication.

  • Prepare basic world geography and travel process knowledge.

  • Listen actively during mock calls and respond clearly.

  • Demonstrate patience, empathy, and calmness.

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