Customer Support Executive | TransportSimple | Remote (India)

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Job Overview




    Category
    Details




    Job Role
    Customer Support Executive




    Company
    TransportSimple




    Location
    Remote (India)




    Work Mode
    Remote / Hybrid (as per company requirement)




    Experience
    3+ Years (Client-facing role required)




    Education
    Any Graduate (Technical / SaaS background preferred)




    Skills Required
    Hindi & English, CRM Tools, Troubleshooting, Client Handling, SaaS Knowledge





About Company

TransportSimple is a fast-growing SaaS startup revolutionizing how fleet owners and transport businesses manage their commercial vehicle operations.
They provide a unified platform that simplifies logistics, improves operational efficiency, and empowers businesses across India and international markets—especially the Middle East.
The company values customer-first service, innovation, and strong collaboration between product, support, and engineering teams.

Detailed Responsibilities

  • Serve as the primary point of contact for customers across calls, chats, and emails.

  • Resolve user queries in Hindi and English (mandatory written & verbal proficiency).

  • Troubleshoot product-related issues and guide customers through solutions.

  • Ensure support tickets are closed within defined SLAs.

  • Escalate complex issues to technical teams when necessary.

  • Build long-lasting customer relationships by delivering exceptional service.

  • Understand product features deeply to assist customers effectively.

  • Maintain accurate customer interaction records and documentation.

  • Work closely with core teams including founders, developers, and product managers.

  • Provide a superior experience to clients in India and the Middle East.

  • Participate in ongoing learning, training, and performance improvement programs.

Eligibility Criteria

  • Minimum 3 years of experience in customer support for a software / IT / SaaS company.

  • Fluency in Hindi and English (both written & spoken).

  • Strong communication, empathy, and customer-handling skills.

  • Ability to manage difficult conversations and resolve conflicts.

  • Analytical mindset with strong troubleshooting abilities.

  • Understanding of SaaS workflows, logistics tech, or transport domain preferred.

  • Willingness to travel up to 25% (preferred).

  • Ability to work independently in a remote environment.

  • Excellent organizational and multitasking ability.

Skills Required / Preferred Skills

  • CRM tools and ticketing systems.

  • Strong verbal & written communication.

  • Problem-solving and quick decision-making.

  • Conflict resolution and customer retention skills.

  • Technical troubleshooting (SaaS products).

  • Knowledge of logistics, fleet management, or transport tech (preferred).

  • Relationship-building and customer engagement.

  • High level of patience, empathy, and professionalism.

Selection Process




    Stage
    Description




    Application Review
    Shortlisting based on SaaS support experience, communication skills, and domain fit.




    Assessment / Test
    May include customer scenarios, logical reasoning, or troubleshooting tasks.




    Interview Rounds
    HR + technical interviews covering communication, support workflow, and SaaS understanding.

Salary & Benefits

Expected Salary Range:
₹4,50,000 – ₹7,50,000 per year
(based on SaaS customer support roles requiring 3+ years of experience)

Benefits include:

  • Remote / hybrid working flexibility

  • Growth opportunities in a high-performance SaaS startup

  • Exposure to Middle East client base

  • Frequent business travel opportunities (Dubai, etc.)

  • Direct collaboration with founders and core teams

  • Health insurance

  • Learning and career development programs

  • Paid leaves & statutory benefits

How to Apply (Step-by-Step)

  1. Visit the official job application page.

  2. Log in or create your profile.

  3. Enter personal, educational, and experience details.

  4. Upload your updated resume.

  5. Submit and check your email regularly for updates.

👉 Apply here

Resume Tips

  • Highlight SaaS or IT customer support experience clearly.

  • Mention troubleshooting, CRM, and multilingual communication skills.

  • Add measurable achievements such as SLA improvements or ticket resolutions.

  • Emphasize Middle East client experience if applicable.

  • Keep your resume structured, simple, and professional.

Assessment / Interview Tips

  • Practice answering SaaS support scenario questions.

  • Prepare real examples of solving difficult customer issues.

  • Demonstrate calm communication and empathy.

  • Show familiarity with CRM tools and ticket management.

  • Understand TransportSimple’s domain (fleet, logistics, transport tech).

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