Customer Service (Voice) | Tata Consultancy Services | Hyderabad, Telangana

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Job Overview




    Category
    Details




    Job Role
    Customer Service (Voice)




    Company
    Tata Consultancy Services




    Location
    Hyderabad, Telangana (India)




    Work Mode
    Work From Office / On-Site




    Experience
    3 – 8 Years (Customer Service / Voice)




    Education
    Bachelor’s degree or equivalent




    Skills Required
    Voice Communication, Customer Handling, Problem Solving


About Company

Tata Consultancy Services is a leading global IT services, consulting, and business solutions organization. TCS delivers a range of services including consulting, digital solutions, enterprise applications, and customer experience operations. The company serves clients across industries with a focus on innovation, quality, and business transformation.

The Customer Service (Voice) function at TCS supports client customer interactions to resolve queries, deliver service excellence, and uphold high customer satisfaction.

Detailed Responsibilities

  • Handle incoming voice calls from customers with professionalism.

  • Provide accurate and timely responses to customer inquiries.

  • Resolve customer issues related to products, services, or accounts.

  • Follow defined call scripts and escalation procedures as required.

  • Achieve target metrics such as call quality, resolution time, and customer satisfaction.

  • Document and update customer interactions and case notes.

  • Collaborate with internal teams to provide seamless service.

  • Work in rotational shifts as per operational requirements.

  • Maintain service standards and follow company guidelines.

Eligibility Criteria

  • 3 to 8 years of experience in customer service or voice support.

  • Excellent verbal communication and active listening skills.

  • Ability to handle high call volume in a professional manner.

  • Strong problem-solving and customer handling abilities.

  • Ability to work in a team and follow structured processes.

  • Bachelor’s degree or equivalent qualification.

Skills Required / Preferred Skills

  • Excellent command of spoken English.

  • Ability to manage customer queries and resolve issues efficiently.

  • Strong interpersonal and communication skills.

  • Patience, empathy, and ability to remain calm under pressure.

  • Good documentation and case tracking abilities.

  • Ability to work in rotational shifts and meet performance expectations.

Selection Process




    Stage
    Description




    Application Review
    Screening based on experience and communication fit.




    Assessment / Test
    May include voice communication or scenario handling tasks.




    Interview Rounds
    HR and operational interview focusing on voice handling skills.

Salary & Benefits

Salary Details:
Not disclosed in the official job notification.

Expected Salary Range:
₹3,00,000 – ₹5,00,000 per year
(Estimated range for experienced customer service voice roles)

Benefits include:

  • Health insurance and wellness programs

  • Paid leave and statutory benefits

  • Provident fund and retirement benefits

  • Career development and training programs

  • Structured work environment and performance incentives

How to Apply (Step-by-Step)

  1. Visit the official job application page.

  2. Log in or create your candidate profile.

  3. Fill in personal, educational, and professional details accurately.

  4. Upload your updated resume.

  5. Submit and monitor your email for updates.

👉 Details here

Resume Tips

  • Highlight voice handling and customer service experience.

  • Include measurable targets achieved in previous roles.

  • Emphasize communication clarity and problem-solving instances.

  • Keep bullet points well structured and quantifiable.

Assessment / Interview Tips

  • Be prepared to handle sample voice scenarios.

  • Practice clear and professional communication.

  • Demonstrate calm and structured problem resolution.

  • Show team collaboration and adaptability.

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