Customer Service Specialist | Legacy People | Remote (India)

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Job Overview




    Category
    Details




    Job Role
    Customer Service Specialist




    Company
    Legacy People




    Location
    Remote (India)




    Work Mode
    Work From Home / Remote




    Experience
    Experienced (Customer Service Background Required)




    Education
    High School Diploma or above




    Skills Required
    Communication, CRM Tools, Problem Solving, Multitasking




About Company

Legacy People is a fast-growing organization focused on building strong, value-driven teams for long-term brand success.
They work closely with partners to craft high-quality customer experiences while maintaining a people-first culture.
Legacy People emphasizes integrity, collaboration, stability, and professional growth while scaling new teams.

Detailed Responsibilities

  • Handle incoming customer inquiries through phone, email, and chat.

  • Assist customers with product selection, order placements, tracking, and issue resolution.

  • Identify customer concerns, document interactions, and provide appropriate solutions.

  • Collaborate with internal teams to resolve complex customer issues.

  • Maintain deep knowledge of company products and services to guide customers effectively.

  • Monitor and update customer account information accurately.

  • Meet customer service performance goals and contribute to team targets.

  • Conduct training or guidance sessions for customers when required.

  • Ensure customer satisfaction and maintain professionalism at all times.

Eligibility Criteria

  • High school diploma or equivalent; additional education is a plus.

  • Proven experience in customer service or support roles.

  • Strong verbal and written communication skills.

  • Ability to think critically and solve customer problems quickly.

  • Ability to multitask efficiently in a fast-paced environment.

  • Experience with CRM tools and customer management systems.

  • Flexible availability including evenings and weekends.

  • Ability to work independently and collaboratively.

Skills Required / Preferred Skills

  • Strong communication and active listening.

  • Ability to assess and resolve customer issues promptly.

  • Familiarity with CRM tools and customer management systems.

  • Time management and multitasking ability.

  • Positive attitude, empathy, and professionalism.

  • Ability to maintain accurate records and documentation.

  • Strong customer orientation and service mindset.

Selection Process




    Stage
    Description




    Application Review
    Screening of customer service experience, communication skills, and job fit.




    Assessment / Test
    May include scenario-based tasks or communication assessments.




    Interview Rounds
    HR + operational interview focused on customer handling and problem-solving.

Salary & Benefits

Expected Salary Range:
₹3,00,000 – ₹5,00,000 per year
(based on industry standards for Customer Service Specialist roles in remote setups)

Benefits include:

  • Remote work flexibility

  • Professional growth opportunities

  • Collaborative culture

  • Skill development programs

  • Supportive communication and team environment

How to Apply (Step-by-Step)

  1. Visit the official job application page.

  2. Log in or create your candidate profile.

  3. Fill out personal, educational, and experience details.

  4. Upload your updated resume.

  5. Submit and keep checking your email for updates.

👉 Apply here

Resume Tips

  • Highlight customer service experience clearly.

  • Mention CRM tools you’ve worked with.

  • Add examples of solving customer issues or improving satisfaction.

  • Keep the resume clean, concise, and focused on achievements.

  • Showcase communication, empathy, and problem-solving strengths.

Assessment / Interview Tips

  • Practice real-world customer service scenarios.

  • Demonstrate calmness, empathy, and clarity in responses.

  • Be prepared with examples of handling tough customer interactions.

  • Show your ability to collaborate with teams and use CRM tools.

  • Communicate confidently and professionally.

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