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This is a contractual role (FTC) on Amazon payroll.
Work From Office (WFO) – Location: Hyderabad.
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Job Overview
| Category | Details |
|---|---|
| Job Role | Case Manager – FTC (Disability & Leave Services) |
| Company | Amazon |
| Location | Hyderabad – Work From Office |
| Contract | Fixed-Term Contract (12 Months) |
| Work Mode | Work From Office (WFO) |
| Experience | 2+ Years (Customer Service / HR / Case Management) |
| Education | Bachelor’s Degree (Any Discipline) |
| Skills Required | Case Management, HR Support, Problem Solving, Confidentiality, MS Office |
About Company
Amazon is one of the world’s leading organizations, driven by innovation, customer obsession, and operational excellence. Amazon’s Disability & Leave Services (DLS) team supports employees globally by providing best-in-class case management for leave, disability, accommodations, and employee transitions.
About the Team
The DLS Case Management Team supports Amazon employees across the world. They are the single point of contact for employees applying for leave, disability benefits, or accommodations.
Their goal is to ensure smooth communication, empathetic support, and timely resolution for every case.
This role demands professionalism, empathy, strong documentation skills, and the ability to work in sensitive & confidential HR situations.
Detailed Responsibilities
Employee Case Ownership
Act as the single point of contact for employees during leave or disability events.
Initiate and respond to queries regarding leave types, benefits, options, and timelines.
Review medical documentation to assess eligibility for leave and ensure compliance with Amazon policies and laws.
Holistic Case Management
Build a case plan and adjust it based on changing employee needs.
Troubleshoot issues before, during, and after the leave event.
Resolve sensitive issues with tact, judgment, and empathy.
Return-to-Work & Documentation
Support employees returning from leave with transition and ramp-back planning.
Maintain accurate case documentation and system records.
Cross-functional Coordination
Partner with HR, Payroll, Benefits, Legal, Safety, and external administrators.
Educate managers on employee needs and leave requirements.
Compliance & Best Practices
Ensure compliance with Amazon policies, federal/state regulations, and SOPs.
Identify problems, suggest improvements, and support process enhancements.
Eligibility Criteria
Bachelor's degree or equivalent education.
Minimum 2 years experience in HR, customer service, case management, or related field.
Strong Microsoft Office skills (Excel, Outlook, Word).
Experience handling confidential employee information.
Strong communication (written & verbal).
Ability to multitask and work in a fast-paced environment.
Preferred Qualifications
Master’s degree (preferred but not mandatory).
Experience with LOA, HR operations, or disability management.
Knowledge of Six Sigma, process improvement, or stakeholder management.
Ability to work under pressure and prioritize multiple cases.
Work Schedule
Work From Office (Hyderabad).
24×7 environment with rotational shifts.
5 working days, 2 consecutive rotational week-offs.
Selection Process
| Stage | Description |
|---|---|
| Online Application | Resume screening based on HR/customer service experience |
| Assessment | HR/Case Management awareness & communication test |
| Interview Rounds | Behavioral + situational judgment + problem-solving |
| Final Selection | Offer as per Amazon hiring norms |
Salary & Benefits
Case Manager (FTC) roles at Amazon typically offer competitive compensation. Based on similar contract-based HR support roles in India:
Estimated Pay: ₹4.5 – ₹6.5 LPA (Approx.)
(Actual may vary based on experience and internal structure)
Benefits may include:
Medical insurance
Night shift allowance (if applicable)
Paid leaves (as per contract)
Amazon employee benefits
Skill development & HR process training
Exposure to global HR case management
How to Apply (Step-by-Step)
Visit the official Amazon career page.
Sign in or create your profile.
Upload your updated resume.
Complete the required details and assessments.
Monitor your email for interview updates.
👉 Apply here | Alternate Links
Resume Tips
Highlight HR, customer service, or case management experience.
Add strong communication, documentation, and problem-solving skills.
Mention confidentiality handling experience.
Showcase knowledge of Excel, Outlook, and multitasking abilities.
Assessment / Interview Tips
Prepare for Amazon Leadership Principles (LP-based questions).
Expect scenario-based questions around leave cases and sensitive employee situations.
Show empathy + logic + process-orientation.
Maintain professionalism in all responses.
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