Technical Support Engineer – Zoho | Multiple Locations (Chennai, Salem, Coimbatore, Tirunelveli, Madurai)

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Important Points to Remember

  • Carefully read the job instructions and requirements before applying.

  • Apply only through the official Zoho careers link provided below.

  • Ensure your resume/CV is updated and tailored to the Technical Support Engineer role.

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Job Overview




    Category
    Details




    Job Role
    Technical Support Engineer




    Company
    Zoho Corporation




    Location
    Chennai, Salem, Coimbatore, Tirunelveli, Madurai




    Work Mode
    On-site (Office-based)




    Experience
    Freshers & Experienced can apply




    Education
    Any Degree (Technical background preferred)




    Skills Required
    Communication skills, customer handling, problem-solving, technical understanding

About Company

Zoho Corporation is a global SaaS technology leader providing cloud-based software solutions for businesses worldwide. Known for its suite of 50+ applications, Zoho offers everything from CRM and finance tools to help desk, HR, analytics, and IT management products. The work culture emphasizes learning, innovation, ownership, teamwork, and long-term career growth. Zoho values customer satisfaction and strong technical excellence across all product teams.

Detailed Responsibilities

As a Technical Support Engineer at Zoho, your responsibilities include:

  • Providing voice-based support to domestic and international customers.

  • Handling inbound and outbound calls to troubleshoot customer issues.

  • Building strong rapport through clear and confident communication.

  • Ensuring customer satisfaction with first-time resolution.

  • Working closely with the technical and engineering teams to escalate issues for faster resolutions.

  • Collaborating with content teams to identify gaps in product documentation or help modules.

  • Understanding Zoho products deeply and guiding customers accordingly.

  • Being ready to work on night shifts as required.

Eligibility Criteria

  • Any graduate degree (engineering, science, or technical background preferred).

  • Excellent verbal communication skills and confidence in phone-based support.

  • Strong analytical ability and patience to handle customer issues.

  • Ability to understand and troubleshoot basic technical issues.

  • Willingness to work in rotational or night shifts.

  • Passion for customer success and problem-solving.

Skills Required / Preferred Skills

  • Strong communication skills (English essential).

  • Ability to manage pressure during customer interactions.

  • Basic understanding of software or technical troubleshooting.

  • Team collaboration and documentation skills.

  • Customer empathy and clarity in explaining solutions.

Selection Process




    Stage
    Description




    Resume Screening
    Shortlisting based on skills, communication, and job fit




    Aptitude / Communication Test
    Assessment of verbal skills and customer interaction ability




    Technical / Support Round
    Discussion on technical understanding and scenario-based questions




    HR Discussion
    Offer details, shifts, and final verification

Salary & Benefits

Zoho typically offers competitive salary packages for Technical Support Engineers, often ranging around entry to mid-level support roles. Benefits usually include health insurance, performance incentives, learning and development programs, cafeteria facilities, internal workshops, mentorship opportunities, and exposure to multiple global products. Zoho is known for providing career stability, skill development, and long-term growth for support and technical employees.

How to Apply (Step-by-Step)

  1. Visit the official Zoho job application page.

  2. Click “I’m Interested”.

  3. Fill out your details in the application form.

  4. Upload your updated resume.

  5. Submit and monitor your email for interview updates.

👉 Apply here

Resume Tips

  • Keep your resume simple and highlight customer support experience, if any.

  • Add communication skills, technical skills, and tools/software you know.

  • Use a professional email and updated phone number.

  • Include internships, part-time jobs, or projects that show problem-solving.

Assessment / Interview Tips

  • Practice speaking clearly and confidently.

  • Review basic customer support scenarios and how to handle them.

  • Be prepared to explain a technical issue in a simple way.

  • Maintain politeness, empathy, and problem-solving tone during interviews.

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