IMPORTANT POINTS TO REMEMBER
📌 Company: Tata Consultancy Services (TCS)
📌 Job Roles:
Service Desk Lead
Application Support Analyst (Murex)
📌 Locations:
Service Desk Lead → Hyderabad
Application Support Analyst → Chennai / Pune / Mumbai / Bangalore
📌 Experience Required:
Service Desk Lead → 1+ years (ServiceNow, ITIL, Service Desk)
Application Support Analyst → 3–6 years (Murex)
📌 Selection Process: Application → Technical Screening → Interview → HR → Final Offer
📌 Employment Type: Full-time
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ABOUT TCS
Tata Consultancy Services (TCS) is one of the world’s leading IT services and consulting companies. With a global presence, TCS supports clients across technology, banking, insurance, telecom, cloud, and digital transformation. These roles support core IT operations and financial technology platforms used by global clients.
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ROLE 1: SERVICE DESK LEAD (HYDERABAD)
📌 Job Overview Table
| Job Title | Service Desk Lead |
|---|---|
| Company | Tata Consultancy Services (TCS) |
| Location | Hyderabad |
| Experience Required | 1+ years (ServiceNow, ITIL, Service Desk) |
| Key Skills | ITIL, Incident Management, ServiceNow, Leadership, Reporting |
| Employment Type | Full-time |
| Domain | IT Service Management |
Eligibility Criteria – Service Desk Lead
Certifications or knowledge in ITIL-based incident & request management
1+ year experience with ServiceNow
1+ year experience in ITIL environment
1+ year experience in Service Desk operations
Strong leadership and team coordination skills
Ability to handle escalations and high-pressure situations
Good communication and documentation skills
Experience managing SLAs, KPIs, and operational reports
Role Description – Service Desk Lead
The Service Desk Lead manages day-to-day operations of the IT service desk environment, ensures smooth handling of incidents & requests, and supports the team to maintain high customer satisfaction.
Main Activities
Lead and supervise a team of Service Desk Analysts
Monitor ticket queues and ensure adherence to SLAs
Support escalations for complex technical incidents
Conduct team meetings, training sessions, and performance reviews
Update and maintain knowledge base documents
Work closely with technical teams for issue resolution
Generate and analyze service desk performance reports
Drive process improvements and automation initiatives
Must-Have Skills
Strong leadership & team management
Expertise in ServiceNow
Knowledge of ITIL framework
Excellent communication & problem-solving abilities
KPI reporting and dashboard experience
Good to Have
Experience with automation tools or scripting
Understanding of cloud platforms
Remote support tool experience
Apply for Service Desk Lead HERE
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ROLE 2: APPLICATION SUPPORT ANALYST (MUREX)
Locations: Chennai / Pune / Mumbai / Bangalore
📌 Job Overview Table
| Job Title | Application Support Analyst – Murex |
|---|---|
| Company | Tata Consultancy Services (TCS) |
| Locations | Chennai, Pune, Mumbai, Bangalore |
| Experience Required | 3–6 years |
| Key Skills | Murex, UNIX/Linux, Sybase/DBs, Scripting, FIX/XML/XSL, Trading systems |
| Employment Type | Full-time |
| Domain | Financial Technology (Capital Markets) |
Eligibility Criteria – Application Support Analyst
2+ years hands-on experience with Murex
Strong knowledge of Murex GUI, services, batches, workflows
Experience with UNIX/Linux
Knowledge of Sybase or similar databases
Scripting experience (Shell, Perl, basic Java)
Familiarity with XML, XSL, FIX, MXML
Experience supporting financial trading applications
Product knowledge: Fixed Income & OTC Derivatives
Role Description – Application Support Analyst
The Application Support Analyst handles production support for Murex, resolves application issues, maintains batch workflows, and works with financial institutions to ensure smooth system performance.
Main Responsibilities
Support Murex application, GUI, backend infrastructure
Manage pre-trade & post-trade workflows
Troubleshoot application and batch issues
Analyze rarely seen errors with creative problem-solving
Work on cluster environments (if required)
Handle database interactions (Sybase/MySQL/others)
Modify or write basic scripts
Ensure timely issue resolution for financial institution clients
Apply for Application Support Analyst HERE
Selection Process (Both Roles)
| Stage | Description |
|---|---|
| 1. Application Screening | Profile & resume review by TCS recruitment team |
| 2. Technical Assessment | Role-based test or assignment |
| 3. Technical Interview | Discussion on skills, experience & scenarios |
| 4. HR/Managerial Interview | Behavioral round + project discussion |
| 5. Final Offer | Offer release & onboarding process |
Salary & Benefits
💰 Salary depends on experience, skill level, and TCS internal structure.
🎁 Benefits typically include:
Health insurance
Performance bonuses
Learning & development opportunities
Retirement & provident fund
Work-life balance initiatives
Resume Tips / Assessment Tips
📝 Resume Tips
✔ Highlight relevant technical skills (ITIL, Murex, UNIX, scripting)
✔ Add measurable achievements
✔ Mention certifications (ITIL, cloud, capital markets)
✔ Keep resume clean, structured, error-free
🧠 Assessment Tips
✔ Practice scenario-based ITIL & operations questions
✔ Brush up Murex concepts, workflows, and financial products
✔ Be strong in UNIX basics & shell scripting
✔ Prepare examples using STAR method
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