Senior Manager – Customer Success Management Job at Salesforce | Hyderabad

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Job Overview




    Category
    Details




    Job Role
    Senior Manager – Customer Success Management




    Company
    Salesforce




    Location
    Hyderabad, Telangana, India




    Work Mode
    Full-time / On-site




    Experience
    5+ Years (Leadership / People Management Experience Mandatory)




    Education
    Bachelor’s degree or equivalent




    Skills Required
    Customer success leadership, stakeholder management, team mentoring

About Company

Salesforce is the global leader in Customer Relationship Management (CRM) technology, helping companies connect with customers in entirely new ways. Salesforce’s cloud-based solutions power sales, service, marketing, commerce, analytics, and more across industries. With a strong culture of innovation and customer success, Salesforce enables businesses to grow while transforming how customers are served. 

Detailed Responsibilities

As a Senior Manager – Customer Success Management, your responsibilities include:

  • Lead and develop a dedicated team of Customer Success Managers focused on delivering Salesforce’s Signature customer experience. 

  • Ensure efficient allocation of Customer Success Managers and align internal delivery resources. 

  • Drive execution of Signature offers, focusing on customer satisfaction and success metrics. 

  • Build strong executive relationships with customers and assist in resolving issues to maximize customer value. 

  • Proactively identify high-risk customers and collaborate with internal teams to mitigate risks and improve success outcomes. 

  • Partner with Salesforce sales, renewals, and account leadership teams for customer growth and retention strategies. 

Eligibility Criteria

  • Proven track record in customer success or related leadership roles (Minimum ~5 years, including people management). 

  • Experience leading teams focused on enterprise customer engagement and outcomes.

  • Strong customer relationship and stakeholder management skills. 

  • Excellent communication and leadership abilities. 

  • Ability to work collaboratively across teams and influence outcomes. 

Skills Required / Preferred Skills

  • Exceptional leadership and team management skills. 

  • Deep understanding of customer success frameworks and metrics. 

  • Ability to build executive-level relationships with clients.

  • Excellent problem-solving and strategic thinking skills. 

  • Experience working in SaaS, CRM, or cloud-based technology environments.

Selection Process




    Stage
    Description




    Resume Screening
    Review of experience & leadership background




    Technical / Functional Round
    Assessment of customer success leadership & strategy




    Managerial / HR Round
    Discussion on culture fit, leadership style & expectations




    Final Decision
    Offer issuance as per Salesforce hiring norms

How to Apply (Step-by-Step)

  1. Visit the official job posting on Salesforce Careers.

  2. Sign in or create your Salesforce Careers account.

  3. Fill in your details, work experience, and competencies.

  4. Upload your updated resume/CV.

  5. Submit your application and wait for communication from the recruiter.

👉 Apply here

Resume Tips

  • Keep your resume concise (1–2 pages).

  • Highlight experience leading customer success teams and managing enterprise accounts.

  • Show measurable impact — e.g., improved customer retention, success scores, or satisfaction metrics.

  • Use professional contact details and a clear summary of leadership experience.

Assessment / Interview Tips

  • Prepare examples showing how you led teams to drive customer outcomes.

  • Showcase your ability to build executive relationships and resolve escalations.

  • Be ready with data-driven results from past customer success initiatives.

Stay Connected

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  • Share with friends & groups — keep applying consistently!































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