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Job Overview
| Category | Details |
|---|---|
| Job Role | Senior Customer Service Representative |
| Company | Tech Mahindra Limited |
| Location | Mumbai City, Mumbai, India |
| Work Mode | On-site (Office) |
| Experience | 0–5 Years |
| Salary | ₹2 – ₹6 LPA (Approx.) |
| Education | Graduate/Undergraduate |
| Skills Required | Excellent communication & customer service skills |
This role is ideal for candidates looking to start or grow a career in customer support and international voice processes.
About Company
Tech Mahindra Limited is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization in IT, networking, and BPO services. Tech Mahindra helps companies innovate and transform by leveraging insights, differentiated services, and flexible partnering models. The company has a presence in over 31 countries with a strong client base in telecom and other sectors.
Detailed Responsibilities
Handle international voice and chat customer service processes.
Provide excellent customer service to clients across different time zones.
Resolve customer queries effectively and efficiently.
Demonstrate strong communication and interpersonal skills.
Work collaboratively with team members to meet performance targets. (Standard expectation for customer service roles)
Eligibility Criteria
Graduate or Undergraduate degree holders eligible.
Excellent communication skills in English.
Candidates with voice process experience (6–12 months) are preferred but freshers can also apply.
Skills Required / Preferred Skills
Strong verbal communication and interpersonal skills.
Ability to manage customer queries professionally.
Problem-solving and time-management skills. (Typical requirement)
Comfortable working in rotational shifts.
Selection Process
| Stage | Description |
|---|---|
| HR Round | Initial screening and HR discussion |
| Voice & Accent Round | Assessment of communication skills |
| Ops Round | Operations team interview |
| Final Decision | Offer based on performance in rounds |
(Selection structure is based on the job description shared.) (foundit)
How to Apply (Step-by-Step)
Visit the official job posting on Foundit.
Click Quick Apply and fill out your details.
Upload your updated resume/CV.
Submit and wait for communication from the recruiter.
👉 Apply here
Resume Tips
Keep your resume concise and relevant (1–2 pages).
Highlight communication, customer service, and problem-solving skills.
Add any voice process or BPO experience clearly.
Use a professional email and contact details.
Assessment / Interview Tips
Practice common customer service and voice process scenarios.
Be ready to answer communication and conflict resolution questions.
Maintain a calm and confident tone throughout the interview.
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