Quality Control Manager – Google | Customer Experience / Customer Support

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Job Overview




    Category
    Details




    Job Role
    Quality Control Manager, Customer Experience / Customer Support




    Company
    Google




    Location
    Hyderabad, Telangana / Gurugram, Haryana (India)




    Work Mode
    Full-time / On-site / Hybrid (as per Google norms)




    Experience
    Mid-level (Typically ~5+ years)




    Education
    Bachelor’s degree or equivalent practical experience




    Skills Required
    Quality processes, data analysis, process improvement, stakeholder engagement


About Company

Google LLC is a world-leading technology company that specializes in Internet-related services and products, including search, cloud computing, software, and online advertising technologies. Known for innovation, data-driven decision-making, and global impact, Google builds products used by billions of people every day while fostering a culture of continuous improvement, diversity, and inclusion.

Detailed Responsibilities

According to the official job overview from Google Careers, as a Quality Control Manager you will be responsible for: (Google)

  • Establishing and scaling quality processes and frameworks across customer support and experience operations. (Google)

  • Tracking performance outcomes and reporting on key metrics to ensure measurable business impact. (Google)

  • Identifying root causes of process issues and leading re-engineering initiatives to improve efficiency and outcomes. (Google)

  • Standardizing methods and practices across regions to ensure consistent user experience delivery. (Google)

This role helps ensure that customer experience operations at Google meet the highest quality and consistency standards.

Eligibility Criteria

Minimum requirements from the official Google job listing include: (Google)

  • Bachelor’s degree in Business, Logistics, Operations, Engineering, or a related field, or equivalent practical experience. (Google)

  • ~5 years of experience working with stakeholders to solve problems and improve processes. (Google)

  • ~5 years of experience managing operations or quality processes. (Google)

Preferred Qualifications (Google): (Google)

  • MBA / Master’s degree. (Google)

  • Certifications in Six Sigma, COPC, LEAN, or related operational methodology courses. (Google)

  • Experience with data analysis, SQL, and data-driven insights. (Google)

  • Exposure to AI/ML tools and digital insights. (Google)

Skills Required / Preferred Skills

  • Strong process improvement and operational excellence mindset. (Google)

  • Ability to lead quality assurance and performance frameworks. (Google)

  • Proficiency in data analysis, reporting, and root-cause investigation. (Google)

  • Communication and collaboration across cross-functional teams. (Google)

  • Certification in Six Sigma, LEAN, or related quality methodologies. (Google)

Selection Process




    Stage
    Description




    Resume Screening
    Review of qualifications and experience matching Google’s requirements




    Technical / Functional Round
    Assessment of operational & quality management expertise




    Managerial / HR Round
    Discussion on culture fit, communication & leadership




    Final Decision
    Offer issuance as per Google’s hiring norms

How to Apply (Step-by-Step)

  1. Visit the official job posting on Google Careers.

  2. Sign in or create a Google Careers account.

  3. Complete the application form with up-to-date information.

  4. Upload your professional resume/CV.

  5. Submit and wait for recruiter communications.

👉 Apply here | Other Jobs

Resume Tips

  • Keep your resume concise (1–2 pages).

  • Highlight your experience in process improvement, quality frameworks, and data analysis.

  • Show measurable impacts you’ve delivered in previous roles.

  • Use a professional email and updated contact information.

Assessment / Interview Tips

  • Be ready to explain how you improved quality processes in past roles.

  • Prepare examples of problem-solving and data-driven decision-making.

  • Demonstrate your ability to work across teams and deliver standardized quality outcomes.

Stay Connected

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