IMPORTANT POINTS TO REMEMBER
📌 Job Title: Customer Support Specialist
📌 Company: Deblock
📌 Location: Bengaluru, Karnataka (Remote)
📌 Industry: Fintech + Digital Assets + Web3
📌 Employment Type: Full-time (Freelancer – 12 Month Services Contract)
📌 Experience: Freshers & experienced both can apply (Experience is a plus)
📌 Shifts: Rotational shifts + occasional weekends
📌 Mode: Remote with telework allowance
📌 Primary Responsibility: Chat & Email Support
📌 Selection Process: Application → Shortlisting → Interview → Final Onboarding
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ABOUT THE COMPANY
Deblock is Europe’s newest, fast-growing fintech company built to bring together the best of traditional finance and modern digital assets.
Their mission is to empower users with financial tools that are:
Safe
Simple
Beautifully designed
Backed by the power of Web3 innovation
Deblock is driven by a high-performance, multi-disciplinary global team that is shaping the future of finance.
ROLE DETAILS
📌 Complete Job Overview Table
| Job Title | Customer Support Specialist |
|---|---|
| Company | Deblock |
| Location | Bengaluru (Remote) |
| Employment Type | Full-time (Freelancer - 12 Month Contract) |
| Work Mode | Remote |
| Shifts | Rotational shifts + Weekends |
| Experience Required | Freshers & experienced (Support experience is a plus) |
| Skills Required | Communication, English, Problem-solving, Attention to detail |
| Industry | Fintech / Web3 / Banking & Digital Assets |
ELIGIBILITY CRITERIA
Candidates applying for the Customer Support Specialist role must have:
Excellent written and spoken English
Strong communication and interpersonal skills
Attention to detail
A calm, problem-solving mindset
Willingness to work rotational shifts, including some weekends
Curiosity to learn fintech, payments, and crypto
Previous customer support experience (preferred but not mandatory)
Eligibility to work as a Freelancer (12-month services contract)
A laptop and remote working setup (company provides hardware if selected)
ROLE DESCRIPTION – CUSTOMER SUPPORT SPECIALIST
Deblock is looking for Customer Support Specialists who can help customers with clarity, patience, and efficiency.
Since Deblock is a global fintech platform, support calls revolve around:
Banking-style transactions
Digital asset queries
Product usability
Account-related questions
Payments & troubleshooting
What You Will Do
Provide friendly, accurate customer support via chat and email
Troubleshoot account issues, payments, app usage, and general queries
Follow internal procedures to ensure customer safety and compliance
Work in rotational shifts to support European customers
Act as the voice of the customer, providing valuable feedback to product teams
Coordinate with internal teams when escalations or improvements are needed
HOW TO APPLY
Steps to apply for this role:
Visit the company website or job portal.
Search for Customer Support Specialist – Deblock.
Submit your resume with correct personal details.
If shortlisted, complete screening rounds.
Attend interview with the support/operations team.
On selection, sign the 12-month freelancer contract.
Apply HERE
SELECTION PROCESS
| Stage | Description |
|---|---|
| 1. Application Review | HR reviews submitted profile |
| 2. Screening | Basic skills and communication check |
| 3. Interview | Support skills, fintech understanding, shift readiness |
| 4. Final Evaluation | Contract and onboarding confirmation |
SALARY & BENEFITS
💰 Salary:
Deblock offers above market rate salary for junior roles (as mentioned in job notification).
🎁 Benefits:
Remote working / telework allowance
Laptop + essential accessories provided
Opportunity to join a fast-growing European fintech
Career growth in customer support & fintech domains
Work with a world-class global team
Exposure to Web3, digital banking & modern financial technology
RESUME TIPS / INTERVIEW TIPS
📝 Resume Tips
✔ Highlight communication, customer support, chat/email support, and writing skills
✔ Add any experience in fintech, customer service, or remote support
✔ Keep your resume clean and error-free
✔ Mention willingness to work rotational shifts
✔ Add skills like CRM tools, ticketing systems, typing speed (if applicable)
🧠 Interview Tips
✔ Be confident, polite, and clear in communication
✔ Practice mock support emails or chat responses
✔ Show interest in fintech, crypto, and digital banking
✔ Answer calmly and think before responding
✔ Emphasize problem-solving capability
✔ Keep your environment quiet for remote interviews
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Important Applicant Reminders
Always read the complete official job advertisement before applying
Apply only if your profile matches the eligibility criteria
Carefully read every communication from the company
Trust only official websites and HR emails
Ignore fake job posts and misleading information
HR/Company decisions are final
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