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🏢 About the Company – Amazon
Amazon is one of the world’s largest technology and e-commerce companies, operating globally with millions of employees. Amazon focuses on innovation, customer obsession, and operational excellence.
Amazon’s IT Services – Global Service Desk supports Amazon corporate employees worldwide by providing technical assistance and ensuring smooth IT operations across systems and platforms.
Amazon is an equal opportunity employer and promotes a diverse and inclusive workplace.
💼 About the Role – ITS Support Associate (IT Services – Global Service Desk)
The ITS Support Associate acts as the first point of contact for Amazon employees facing technical issues. The role involves handling chat, calls, emails, and tickets, troubleshooting system and network problems, and ensuring timely resolution while maintaining high service quality.
This role requires strong technical fundamentals, customer service skills, and flexibility to work in a 24×7 rotational shift environment.
📋 Job Overview
| Company | Amazon |
|---|---|
| Role | ITS Support Associate – IT Services (Global Service Desk) |
| Job Type | Full Time |
| Work Mode | Work From Home / Virtual |
| Location | Multiple locations across India (Virtual) |
| Experience | 1+ Year IT / Technical Support |
🛠 Key Responsibilities
Provide technical support to Amazon corporate employees worldwide
Handle incoming support via chat, calls, email, and ticketing systems
Troubleshoot Windows, Mac, or Linux operating system issues
Diagnose network-related problems and escalate outages when required
Maintain accurate and detailed case documentation
Follow SOPs and knowledge base articles strictly
Manage 15–25 cases per shift while maintaining quality and productivity
Work flexible shifts including nights, weekends, and holidays
🎯 Eligibility / Qualifications
✅ Mandatory Qualifications
Bachelor’s degree or equivalent
1+ year experience supporting Windows / Mac / Linux systems
Experience in troubleshooting integrated computer systems
Basic network troubleshooting knowledge
Strong communication skills
⭐ Preferred Qualifications
CompTIA A+, Network+, CCNA, Linux, Microsoft certifications
Experience in a fast-paced, customer-facing IT environment
⏰ Shift & Work Schedule
24×7 rotational shift model
Night shifts, weekends, and holidays included
Strict adherence to shift schedules and SLAs is required
📑 Selection Process
| Stage | Details |
|---|---|
| Application | Online application via official Amazon careers page |
| Assessment | Technical & situational assessment (if applicable) |
| Interview | Technical + HR interview rounds |
| Final Selection | Email confirmation from Amazon |
🧾 How to Apply (Step-by-Step)
Visit the official Amazon careers website
Search for ITS Support Associate – IT Services
Click on the job listing and read all details carefully
Click on Apply
Fill in your personal, educational, and experience details
Upload an updated resume
Submit the application
📌 Apply HERE only through the official website
Additional Job Links
📌 Important Notes
Amazon never asks for any fees or deposits
Applications are shortlisted based on eligibility & merit
Selection is purely as per company norms
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