Amazon ITS Support Associate – Global Service Desk | Virtual (India) | 1+ Year Experience | IT Support Role
🔰 Important Points to Remember
This is a virtual (work-from-home) role across multiple locations in India
1+ year IT support experience is mandatory
Willingness to work in 24/7 rotational shifts, weekends & holidays
Hiring is through official Amazon recruitment channels only
Amazon never asks for fees or payments during hiring
Selection is based on resume shortlisting + technical & behavioral interviews
🏢 About Job Spot Updates
📢 Job Spot Updates
📍 Verified Work From Home & Fresher Jobs
📲 WhatsApp Channel: Join for Daily Alerts
🌐 Blog: https://jobspotupdates.blogspot.com
🔁 Share this job with friends
🤗 Follow our WhatsApp Channel & Blog for verified jobs, resume tips & interview guidance
🏢 About the Company
Amazon is one of the world’s largest technology and e-commerce companies, operating globally with millions of employees. Amazon Dev Center India plays a critical role in supporting global operations across IT, HR, logistics, cloud, and engineering services.
Amazon’s Global Service Desk (GSD) acts as the first line of technical support for Amazon corporate employees and subsidiaries worldwide, ensuring smooth IT operations and minimal downtime.
💼 About the Role
As an ITS Support Associate – Global Service Desk, you will be the first point of contact for Amazon employees facing IT-related issues. The role focuses on technical troubleshooting, ticket management, live support, and incident escalation, while maintaining high customer satisfaction and operational standards.
This role is ideal for candidates with IT support experience, strong communication skills, and the ability to work in a fast-paced, 24/7 support environment.
📋 Job Overview
| Job Role | ITS Support Associate – IT Services (Global Service Desk) |
|---|---|
| Company | Amazon Dev Center India |
| Job ID | 3138920 |
| Job Type | Full-Time |
| Work Mode | Virtual / Work From Home |
| Experience Required | 1+ Years |
| Qualification | Bachelor’s Degree or Equivalent |
| Shift | 24/7 Rotational Shifts |
| Job Locations | Pan India (Virtual) |
| Department | Operations, IT & Support Engineering |
🛠 Key Responsibilities
Provide technical support via chat, calls, email, and ticketing systems
Diagnose and troubleshoot Windows, Mac, and Linux related issues
Handle 15–25 cases per shift while maintaining quality standards
Document customer interactions accurately in support systems
Escalate system/network outages to reduce downtime
Follow Standard Operating Procedures (SOPs) and knowledge base
Assist users with hardware, software, and network-related issues
Maintain productivity, accuracy, and customer satisfaction metrics
🎯 Eligibility / Qualifications
Bachelor’s degree or equivalent qualification
1+ year experience in corporate IT support environment
Hands-on experience with Windows / Mac / Linux OS
Knowledge of network troubleshooting
Strong written and verbal English communication skills
Ability to work under pressure in a fast-paced environment
Preferred Qualifications
Certifications: CompTIA A+, Network+, CCNA, Linux (RedHat), AWS
Experience in customer-facing technical support roles
Exposure to enterprise IT environments
⏰ Shift / Work Schedule
24/7 rotational shifts
Includes weekends and holidays
Strict adherence to shift schedules is mandatory
📑 Selection Process
| Stage | Description |
|---|---|
| Resume Shortlisting | Based on IT support experience & skills |
| Technical Interview | OS, networking & troubleshooting knowledge |
| Behavioral Interview | Customer handling & communication skills |
| Final HR Discussion | Shift, salary & policy alignment |
💰 Pay / Salary Details
Estimated Salary (India): ₹4 LPA – ₹7 LPA
Night shift allowance applicable as per Amazon policy
Salary may vary based on experience, certifications, and interview performance
🧾 How to Apply (Step-by-step)
Visit Amazon Careers official website
Search using Job ID: 3138920
Complete the online application form
Upload updated resume with IT support experience
Await communication from @amazon.com email domain
Apply HERE | Similar/Other Jobs @ AMAZON
📌 Remember
Amazon never charges any registration or hiring fees
Do not share personal or financial details outside official portals
Verify all emails are from @amazon.com domain only
Accommodation support is available for candidates with disabilities
📲 Stay Connected with Job Spot Updates
📢 Job Spot Updates
📍 Verified Work From Home & Fresher Jobs
📲 WhatsApp Channel: Join for Daily Alerts
🌐 Blog: https://jobspotupdates.blogspot.com
🔁 Share this job with friends
🤗 Follow our WhatsApp Channel & Blog for verified jobs, resume tips & interview guidance
🧠 Resume Tips (Specific to This Role)
Highlight IT support experience clearly (Windows, Mac, Linux)
Mention ticketing systems, live chat, call handling exposure
Add any IT certifications (CompTIA, CCNA, AWS, etc.)
Showcase customer service metrics (FCR, CSAT, TAT)
Emphasize ability to work in rotational shifts & 24/7 environment
Amazon ITS Support Associate job
Amazon Global Service Desk hiring India
Amazon IT support work from home
Amazon virtual IT jobs India
Amazon technical support associate
Amazon IT services careers
Amazon helpdesk jobs India
Comments
Post a Comment