🔰 Important Points to Remember

This is a direct Amazon role — no agents, no fees
Work From Home / Virtual role (India)
24×7 rotational shifts (including night shifts)
Selection is based on resume shortlisting + interviews
No written exam
Official communication will come only from Amazon email IDs
Never pay anyone for job registration or offer letters

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🏢 About the Company

Amazon is one of the world’s largest multinational technology companies, operating across e-commerce, cloud computing, digital streaming, and artificial intelligence. With a strong focus on employee experience, Amazon supports millions of employees globally through its internal HR services.

Amazon’s MyHR Live Support Team plays a critical role in assisting employees with HR-related queries, ensuring smooth workforce operations across countries and time zones.

💼 About the Role

The MyHR Live Support Advisor (MHLS Advisor) role is part of Amazon’s internal HR Contact Center. You will act as the first point of contact for Amazon employees worldwide, assisting them via live phone calls and chats.

This role requires strong communication skills, empathy, confidentiality handling, and the ability to resolve employee issues in real time.

📋 Job Overview



Detail
Information


Company
Amazon


Job Role
MyHR Live Support Advisor (MHLS Advisor)


Job Type
Full-Time


Work Mode
Work From Home (Virtual)


Location
Hyderabad / Bangalore (India – Virtual)


Experience
0 – 10+ Years


Industry
Human Resources / Customer Support


Shifts
24×7 Rotational (Night & Weekend shifts included)

Detail	Information
Company	Amazon
Job Role	MyHR Live Support Advisor (MHLS Advisor)
Job Type	Full-Time
Work Mode	Work From Home (Virtual)
Location	Hyderabad / Bangalore (India – Virtual)
Experience	0 – 10+ Years
Industry	Human Resources / Customer Support
Shifts	24×7 Rotational (Night & Weekend shifts included)

🛠 Key Responsibilities

Handle a high volume of live phone calls and chats
Resolve HR-related queries on:
- Leave & time-off
- Benefits & compensation
- Employee relocation
- Offboarding & employment verification
- Bereavement support
Use Amazon knowledge base, SOPs, and FAQs to resolve issues
Escalate complex issues to partner teams when required
Maintain strict confidentiality of employee information
Achieve performance metrics like:
- First Contact Resolution (FCR)
- Customer Satisfaction (CSAT)
- Handling Time
Work collaboratively with global HR teams

🎯 Eligibility / Qualifications

Bachelor’s or Master’s Degree (mandatory)
0–10+ years experience in:
- Customer support
- Contact center
- HR operations
Strong English communication (verbal & written)
High empathy and problem-solving skills
Ability to multitask in a fast-paced environment
Willingness to work 24×7 rotational shifts
Reliable internet connection (50–100 Mbps)

⏰ Shift / Work Schedule

24×7 rotational shifts
Includes:
- Night shifts
- Weekend shifts
Fixed break schedules must be followed
Shift allowances applicable as per Amazon policy

📑 Selection Process



Stage
Details


Application Screening
Resume Shortlisting 


Interview Round 1 Communication Assessment


Interview Round 2
Behavioral + Scenario-Based Interview


Final Selection
Offer Letter & Background Verification

Stage	Details
Application Screening	Resume Shortlisting
Interview Round 1	Communication Assessment
Interview Round 2	Behavioral + Scenario-Based Interview
Final Selection	Offer Letter & Background Verification

💰 Salary / Pay Details (India – Approximate)

Based on current market data and Amazon India salary trends:

upto ₹4.5 LPA
Night shift allowance applicable
Internet reimbursement & WFH benefits (as per policy)
Exact salary depends on experience and interview performance

🧾 How to Apply (Step-by-step)

Please complete the below steps to be considered for the role:

Step 1:

Complete the job application on the Amazon Careers page link.

After applying, complete the Amazon Basic Assessment (Assessment will be active in assessment secession in your amazon career page). Incase if you haven’t received which means you have already completed the assessment with last 6 months.

Step 2:

Step 3:

If you meet the eligibility criteria, you will move to the Assessment Stage:

• Assessment 1 – Aptitude Assessment

• Assessment 2 – Voice Test (only if you clear Aptitude Assessment )

Step 4:

If you successfully clear the assessments, our team will contact you via call or email to schedule your interview.

Completion of the HirePro assessment before the mentioned deadline (Sunday, 11:00 PM) is mandatory to proceed further.

Apply HERE | Similar/Other Jobs @ Amazon

⚠️ Amazon never asks for fees or payments during hiring

📌 Remember

Do not trust third-party calls or WhatsApp messages
Emails must be from @amazon.com
Do not share OTPs, documents, or payment details
Keep checking your email (including spam folder)

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