Amazon Hiring CTK Service Associate (MyHR Live Support) – Virtual | Hyderabad & Bangalore | 0–10+ Years

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🔰 Important Points to Remember

  • This is a full-time virtual (work from home) role under Amazon Dev Center India

  • Applicable for freshers and experienced candidates (0–10+ years)

  • Strong English communication skills are mandatory

  • Role involves 24/7 rotational shifts, including night shifts

  • No application fees — Amazon never asks for payment during hiring

  • Shortlisting and communication will happen only through official Amazon channels

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🏢 About the Company

Amazon is one of the world’s largest and most customer-centric organizations, operating across e-commerce, cloud computing, logistics, digital services, and enterprise solutions.

Amazon’s MyHR Live Support & Centralized Time Keeping (CTK) team plays a critical role in supporting Amazon employees globally by providing 24/7 HR assistance across calls, chats, tickets, and cases. The company is known for its strong work culture, inclusive environment, and global career growth opportunities.

💼 About the Role

The CTK Service Associate (MyHR Live Support Advisor) acts as the first point of contact for Amazon employees worldwide. This role focuses on resolving HR-related queries with empathy, accuracy, and ownership through live interactions.

You will handle real-time employee issues, ensure policy adherence, collaborate with internal teams, and maintain high customer satisfaction in a fast-paced HR contact center environment.

📋 Job Overview

Job Role CTK Service Associate (MyHR Live Support Advisor)
Company Amazon
Job ID 3147126
Employment Type Full-Time
Work Mode Virtual / Work From Home
Locations Hyderabad, Bangalore (India)
Experience 0 – 10+ Years
Education Bachelor’s Degree or Advanced Degree
Department Human Resources

🛠 Key Responsibilities

  • Handle high volumes of live calls, chats, tickets, and HR cases

  • Take complete ownership of employee issues until resolution

  • Use SOPs, FAQs, and knowledge bases to resolve queries accurately

  • Escalate issues appropriately when resolution is outside defined processes

  • Build trust through empathetic and personalized communication

  • Respond to urgent employee concerns with limited information

  • Apply critical thinking and judgment to balance policy and employee needs

  • Collaborate with partner teams to improve HR processes and policies

  • Maintain performance metrics such as:

    • First Contact Resolution (FCR)

    • Customer Satisfaction (CSAT)

    • Average Handling Time (AHT)

  • Adhere strictly to schedules, breaks, and 24/7 shift coverage

🎯 Eligibility / Qualifications

Mandatory Requirements

  • Bachelor’s Degree or higher

  • Fluent in spoken and written English

  • Minimum 6 months experience using Microsoft Office tools

  • Comfortable handling confidential employee data

  • Willingness to work rotational shifts (including nights & weekends)

Preferred Skills

  • 2+ years experience in:

    • Contact center

    • Customer service

    • HR operations

  • Basic Excel knowledge (formulas, lookups, navigation)

  • Experience handling HR topics like:

    • Leave of absence

    • Benefits

    • Employee policies

  • Strong multitasking and stress-handling abilities

⏰ Shift / Work Schedule

  • 24/7 rotational shifts

  • Includes:

    • Night shifts

    • Weekends

    • Public holidays

  • Fixed breaks and lunch schedules as per contact center requirements

📑 Selection Process




Stage
Details




Application Screening
Profile & resume shortlisting




Online Assessment
Communication & scenario-based evaluation (if applicable)




Interview Rounds
HR + Operations interview (virtual)




Final Selection
Offer letter & background verification

💰 Salary / Pay Details (India – Estimated)

  • upto ₹4.5 LPA 

  • Salary depends on:

    • Experience

    • Shift (night shift allowance applicable)

    • Performance metrics

  • Additional benefits include:

    • Shift allowances

    • Amazon employee benefits

    • Learning & career growth programs

(Salary estimate based on market data for Amazon HR Contact Center roles in India)

🧾 How to Apply (Step-by-Step)

  1. Prepare an updated resume highlighting:

    • Customer service experience

    • Communication skills

    • HR or contact center exposure

  2. Apply only through official Amazon career portals

  3. Track application status via your registered email

  4. Attend online interviews if shortlisted

  5. Complete background verification after offer

Apply HERE  |  Similar/Other Jobs @ AMAZON

📌 Remember

  • Amazon never charges fees for job applications

  • Do not share personal or financial details outside official channels

  • All communication will come from verified Amazon email IDs

  • Be cautious of fake recruiters or third-party scams




📲 Stay Connected with Job Spot Updates

📢 Job Spot Updates
📍 Verified Work From Home & Fresher Jobs
📲 WhatsApp Channel: Join for Daily Alerts
🌐 Blog: https://jobspotupdates.blogspot.com

🔁 Share this job with friends
🤗 Follow our WhatsApp Channel & Blog for verified jobs, resume tips & interview guidance












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