TalentPop App Hiring Customer Retention Specialist (Remote) | Full-Time

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🛍️ TalentPop App Hiring Customer Retention Specialist (Remote) | Full-Time | Apply Now

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Let’s look at today’s high-potential role from TalentPop App, a global leader in e-commerce customer experience.

🏢 About TalentPop App

TalentPop App supports fast-growing e-commerce brands by building high-performance remote teams for customer service, retention, sales, and back-office operations.

Why TalentPop is known globally:
✨ Works with leading online brands
✨ Builds premium customer loyalty & retention strategies
✨ Provides advanced support tools & digital systems
✨ Fully remote culture
✨ Excellent growth and training programs

This role is for candidates who excel in Retention, CRM, Loyalty Programs, and Customer Lifecycle Management — a perfect fit for analytical and strategic professionals.

💼 Role: Customer Retention Specialist (Remote)

🔹 Type: Full-Time (Remote)
🔹 Location: India
🔹 Department: Retention & CRM (E-commerce)

TalentPop describes this role as becoming the "Loyalty Architect" behind top-performing brands.

📝 Job Description

As a Customer Retention Specialist, you will play a key role in reducing churn, increasing customer lifetime value (CLV), and strengthening brand loyalty.

You’ll create retention strategies using email, SMS, segmentation, loyalty systems, and subscription optimization for high-growth e-commerce brands.

🎯 Key Responsibilities

🔄 1. Retention Strategy & CLV Optimization

  • Create multi-channel retention campaigns (Email, SMS, Automations)

  • Improve repeat purchase rates & customer engagement

❌ 2. Churn Analysis & Prevention

  • Analyze customer cohorts

  • Identify churn signals

  • Deploy targeted interventions for at-risk customers

🔙 3. Winback & Reactivation Flow

  • Build personalized winback sequences

  • Use offers, product education & behavioral triggers

🎁 4. Loyalty Program Management

  • Manage loyalty & rewards programs

  • Improve enrollment, redemption & engagement

🔁 5. Subscription Lifecycle Optimization

  • Enhance subscription onboarding

  • Reduce cancellation rates

  • Improve customer journey touchpoints

📊 6. Reporting & Segmentation

  • Track retention KPIs:
    ✔ CLV
    ✔ Repeat Purchase Rate
    ✔ Churn Rate

  • Use advanced CRM & segmentation systems

🎓 Candidate Requirements

✔ Mandatory Experience

  • 2+ years in Customer Retention / CRM Marketing / Loyalty Program Management

✔ E-commerce Knowledge

Experience with tools & metrics like:

  • CLV

  • Churn Metrics

  • Klaviyo

  • ReCharge

  • Other e-commerce CRM platforms

✔ Analytical & Technical Ability

  • Strong customer data interpretation

  • Segmentation skills

  • Experience with email/SMS platforms

  • Familiarity with CRM systems (HubSpot, Salesforce Marketing Cloud, etc.)

✔ Work Attributes

  • Self-starter

  • Proactive

  • Comfortable with fast-paced remote environments

💻 Technical Setup Requirements

You must have:

  • Laptop with i5 processor or equivalent

  • Stable high-speed internet: Minimum 15 Mbps

  • Quiet, professional workspace

  • Good webcam + headset for online meetings

💰 Salary & Benefits

💵 Pay: Competitive + commissions + performance bonuses
🏠 Work Mode: 100% Remote
🩺 Benefits: Health coverage (HMO or stipend)
📅 Paid Time Off
📈 Career Growth: Strong opportunities for upskilling & promotions

⚡ Application Fast-Track (Mandatory Instructions)

Follow these instructions exactly or your application WILL NOT be reviewed:

✔ Step 1: Select the Position

Choose “Brand Concierge” from the dropdown list.

✔ Step 2: Enter the Code

Enter the application code: BCS in the required field.

TalentPop’s hiring team reviews only those applications that include the right role selection and code.

📩 How to Apply

Click below to view full details & apply:

👉 Click Here to Apply on the Official Website

Make sure your resume highlights:
✔ Retention experience
✔ CRM tools
✔ Data analysis
✔ Campaign management

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Tags:

#TalentPopJobs #CustomerRetention #EcommerceJobs #CRMMarketing #RemoteJobsIndia #WorkFromHome #JobSpotUpdates #LoyaltyMarketing #RetentionSpecialist

Keywords:

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