SaaS Customer Support – Remote | Plusvibe.ai

on


🚨 Important Points to Remember

  • Read the complete job description before applying.

  • Apply only if you meet the eligibility criteria.

  • This job requires sending an email with required details — failing to follow instructions may result in automatic rejection.

  • Only shortlisted candidates will receive communication via email — check inbox & spam regularly.

  • Use the official email submission process provided below.

  • Share this opportunity with your friends.

  • FOLLOW OUR WHATSAPP CHANNEL & BLOG for verified jobs & career tips.


💡 About Job Spot Updates

Welcome to Job Spot Updates, your trusted source for 100% verified Work-From-Home and Remote jobs, including fresher roles, entry-level opportunities, resume support and interview preparation guidance.
Our mission is to help job seekers access real opportunities without scams or misleading claims.


🏢 About the Company – Plusvibe.ai

Plusvibe.ai is a fast-growing SaaS company building advanced cold-outreach email automation tools with features such as unlimited email inboxes, warmup engine, AI-powered campaign assistance, email verification, and data enrichment.
The company focuses on helping businesses scale communication without limits through automation and intelligent workflow tools.

💼 Job Role – SaaS Customer Support

📍 Location: Remote – India
🧑‍💻 Work Type: Full-Time | Remote
🎓 Experience: SaaS Customer Support experience is mandatory

This role involves providing technical customer support and diagnosing real-time issues within the SaaS platform.

📌 Key Responsibilities

  • Provide technical and functional support to product users through email, chat, and support channels.

  • Identify whether issues reported are bugs, user errors, or workflow gaps.

  • Document recurring issues and collaborate with development team for fixes.

  • Write help articles, FAQs, and troubleshooting guides.

  • Help build and improve customer support processes and documentation.

🎯 Eligibility / Requirements

Required

  • Strong spoken and written English communication skills.

  • Technical background: ability to diagnose issues, not just follow scripted responses.

  • Experience in SaaS Customer Support is must-have.

  • Ability to analyze issues and clearly communicate solutions.

Preferred

  • Experience in community building or support forums.

💰 Salary / Pay

Not disclosed
(Applicants must mention expected salary in USD while applying)


🧪 Application / Hiring Process

This job requires following a very specific email-based application process.
Applications without these details will not be considered.

📨 To Apply: Email the required information to

📧 cs-hire@pipl.ai

Email must include the following (all mandatory):

Subject: Application – SaaS Customer Support – [Your Name]
<Body of the email>

Your Current Salary (USD per month)
Your Expected Salary (USD per month)
Your Notice Period
Your CV / Resume attached

<Conclusion>

⚠ Not following the format or missing any of these fields may lead to rejection automatically.
⚠ Do not send incomplete emails.

And then  Apply HERE


💬 Need Help With Your Resume or Email Format?

Join our WhatsApp community for guidance, resume support & interview prep.

🔁 Share This Opportunity

Please share this job with someone who needs a remote technical support role.




saas customer support jobs india, technical support jobs remote, work from home tech support, email application jobs india, plusvibe.ai hiring, remote customer support jobs, saas specialist jobs, job spot updates jobs, remote jobs india 2025


Comments

Post a Comment