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🏢 About IBM
IBM (International Business Machines Corporation) is one of the world’s largest and most respected technology organizations, leading advancements in AI, cloud computing, hybrid infrastructure, cybersecurity, quantum computing, and enterprise solutions.
Founded in 1911, IBM is a global innovator with a mission to help industries transform using intelligent & secure technologies.
IBM Software and Infrastructure teams drive world-class solutions for modern enterprises, and they are now hiring Remote Technical Support Engineers to join their global support division.
💼 Role: Remote Technical Support – Entry Level
📍 Location: Hyderabad, Pune, Bangalore (Hybrid)
💻 Work Mode: Hybrid Remote
🧑💼 Employment Type: Full-time – Regular
🎓 Experience Required: Early Professional / Entry Level
🕒 Shift: General Day Shift
✈ Travel: No travel required
🏢 Department: AP/GCG Storage Systems – Technical Support
📝 Role Overview
The Remote Technical Support Engineer (RTS) will be responsible for assisting IBM customers experiencing technical issues related to IBM Storage products.
You will be the primary contact for troubleshooting, analyzing systems, solving issues, and ensuring smooth resolution.
🔧 Key Responsibilities
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Engage with customers to diagnose and troubleshoot technical issues
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Collect system logs, run diagnostic checks & perform detailed analysis
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Identify root causes and provide recommended corrective solutions
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Validate resolutions and ensure system stability before closing tickets
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Maintain high response & resolution standards to ensure customer satisfaction
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Collaborate with internal teams to help resolve complex escalations
🎓 Required Education & Skills
Eligibility
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Bachelor’s Degree (any relevant technical field) — Mandatory
Professional Skills
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Strong analytical & problem-solving ability
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Excellent communication skills (client interaction role)
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Ability to learn new systems & technologies
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Strong customer handling capability
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Attention to detail & structured approach to troubleshooting
💰 Salary / Pay
💵 As per company standards
🏠 Hybrid work model
📈 Career growth opportunities in global enterprise environments
📌 Work Locations
Hyderabad | Pune | Bangalore
(From offices located in Karnataka, Telangana & Maharashtra)
🧠 About IBM Culture
IBM encourages innovation, learning and continuous improvement.
Being an IBMer means:
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Working with world-class technology teams
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Continuous learning & experimentation mindset
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Being part of diverse & inclusive teams
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Building solutions that impact global industries
📩 How to Apply
👉 Click below to apply officially via Job Spot Updates blog:
Click Here to Apply
📌 Only shortlisted candidates will be contacted through email.
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