Ditto (Finshots) – Customer Service Quality Executive (Remote)

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🏢 Ditto (Finshots) – Customer Service Quality Executive (Remote)

Ditto (a Finshots company backed by Zerodha, India’s No.1 stock broker) is hiring talented individuals for the role of Customer Service Quality Executive.

This is a full-time remote job and a great opportunity for candidates who are passionate about quality assurance, customer communication, and improving support processes within the insurance domain.

Ditto is known for its industry-first No-Spam Policy, transparent guidance, and personalized insurance advisory. The company has helped over 300,000+ users in just 3 years and continues to grow rapidly.

📌 Job Overview

Role Customer Service Quality Executive
Company Ditto (by Finshots)
Work Type Full-time (Remote)
Location Work From Home (PAN India)
Experience Required 0–3 Years
Salary (CTC) ₹4,54,600 per annum
Industry Insurance Advisory
Backed By Zerodha (India's largest stock broker)

🧑‍💼 About Ditto

Ditto helps people understand insurance in simple language, avoid misleading information, and make smart decisions about Health & Life Insurance.

Their services cover:

  • ✔ Insurance explanation in simple terms

  • ✔ Personalized recommendations

  • ✔ Guidance throughout policy purchase

  • ✔ Dedicated claims support

Ditto is a part of the Finshots family, known for its financial newsletter with 500,000+ subscribers.

🎯 Roles & Responsibilities

As a Customer Service Quality Executive, you will be responsible for:

  • Monitoring advisor calls and identifying improvement areas

  • Providing actionable insights to enhance support processes

  • Helping create, develop, and implement quality standards

  • Reviewing advisor recommendations and ensuring accuracy

  • Offering structured feedback to improve performance

  • Maintaining consistent quality across customer interactions

🧠 Skills & Experience Required

  • 0–3 years of total experience (Freshers also eligible)

  • Strong communication skills (spoken & written)

  • Excellent listening skills and analytical mindset

  • Good customer service understanding

  • Strong sense of ownership

  • Ability to collaborate and communicate effectively

📝 Application Process

  1. Submit your online application

  2. If shortlisted, you will receive an email from Ditto with a link

  3. Record and submit a Short Video Resume

  4. This step is mandatory — keep checking your inbox & spam

🎁 Perks & Benefits

  • Remote Work (Work From Home)

  • Comprehensive insurance for you & your family

  • Learn directly from India’s leading insurance advisory team

  • Work with a fast-growing, trusted brand backed by Zerodha

⚠️ Fraud Alert

Ditto does NOT charge any fee at any stage of recruitment.
For concerns, contact: careers@joinditto.in

👉 Click Here to Apply

🤝 Stay Connected

🌐 Check the contact information at the end of this article

💬 Share this opportunity among your friends
🤗 FOLLOW OUR WHATSAPP CHANNEL & BLOG for verified jobs & career tips


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