Anthology Hiring Associate Technical Support I | Hybrid - Remote | Bangalore

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🏢 About the Company – Anthology

Anthology is a global EdTech leader delivering innovative technology solutions that empower educators, institutions, and students.
Their platforms support higher education, learning management, analytics, student success, and more.

Anthology’s mission is simple:
✨ To combine education and technology in a way that enhances learning outcomes and builds better futures.

They focus heavily on:

  • Innovation

  • Inclusion & diversity

  • Student success

  • Cutting-edge solutions for the education sector

Anthology is now hiring Associate Technical Support I for their Bangalore location in a Hybrid work setup.

💼 Job Role – Associate Technical Support I

🔹 Role: Associate Technical Support I
🔹 Department: Customer Success
🔹 Location: Bangalore, India
🔹 Work Mode: Hybrid
🔹 Experience Required: 0–2 years
🔹 Job Req ID: 4758
🔹 Posted On: 5 September 2025


📝 Job Description

Anthology is looking for a motivated candidate to join their Global Support Team as Associate Technical Support I.
This is an excellent opportunity for freshers and early professionals who want hands-on exposure to technical troubleshooting, system support, and customer communication.

You will be responsible for providing first-level support, managing application & infrastructure issues, preparing RCAs, writing knowledge base articles, and collaborating with global teams.



🔧 Key Responsibilities

1. First-Level Technical Support

  • Provide initial diagnosis and resolution for application, OS, and infrastructure issues

  • Troubleshoot common technical problems involving Windows/Linux, networks, and applications

  • Communicate with clients via email, chat, and phone

  • Escalate critical issues to higher-level teams

2. Root Cause Analysis (RCA) & Documentation

  • Prepare RCA documentation for repeated issues

  • Create and update technical knowledge base articles

  • Improve documentation for internal teams and customers

3. Customer Communication

  • Provide clear communication and timely updates

  • Act as a bridge between customers and technical teams

4. Shift Support

  • Participate in rotational shifts (24/7 support)

  • Weekend on-call support on rotational basis

5. Troubleshooting & System Monitoring

  • Identify system issues and escalate when required

  • Monitor system performance and minimize downtime

6. Collaboration

  • Work with engineering, infrastructure, and development teams

  • Ensure smooth handovers and ticket resolution


🎓 Eligibility Criteria

Required Skills (0–2 Years Experience)

  • Experience in IT support, system administration, or similar roles

  • Familiarity with ADO, Salesforce, or any ticketing systems

  • Good understanding of Windows or Linux

  • Basics of networking (TCP/IP, DNS, DHCP)

  • Experience with web server troubleshooting

  • Basic knowledge of SQL (ability to write simple queries)

  • PowerShell scripting basics

  • Awareness of cloud platforms like Azure or AWS

  • Strong communication skills

  • Good analytical & troubleshooting ability

  • Attention to detail

  • Fluency in spoken & written English

Preferred Skills (Added Advantage)

  • Understanding of VMware, Docker

  • Knowledge of CI/CD pipelines

  • Familiarity with ITIL processes


💰 Salary / Pay Scale

💵 Salary: As per company standards (competitive pay + hybrid work benefits)

Anthology offers an excellent work environment with opportunities for:
✨ Career growth
✨ Skill development
✨ Global team collaboration
✨ Learning opportunities in Cloud, DevOps, and IT Support


⚙️ Selection Process

1️⃣ Online Application
2️⃣ Recruiter Screening
3️⃣ Technical Interview / Problem-Solving Round
4️⃣ Managerial Discussion
5️⃣ Final HR Round & Offer

(Process may vary depending on team requirements)


📩 How to Apply

Apply directly through the official Anthology career portal:

👉 Apply Here

Make sure your Resume is ATS-friendly and clearly highlights:
✔ Technical support experience
✔ Relevant tools (SQL, PowerShell, Linux/Windows)
✔ Certifications (if any)


⚠️ Important Note (Read Before Applying)

Please read the job instructions and requirements carefully before applying.
If your Resume / CV is shortlisted, all communication will be sent to your registered email address.
➡️ Check your inbox and spam folder regularly for updates regarding the next round.



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