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Amazon – Content Developer (Customer Trust Content Management Team)
Amazon’s Customer Trust Content Management (CTCM) team is hiring Content Developers to create high-quality SOPs, investigator support documents, and strategic customer communication content.
This is an excellent role for candidates who enjoy writing, editing, content strategy, documentation, and improving user experience.
You will directly influence the investigator experience, customer experience, and global process clarity.
📌 Job Overview Table
| 💼 Role | Content Developer – Customer Trust Content Manager (CTCM) |
|---|---|
| 🏢 Company | Amazon |
| 📍 Location | Bengaluru / Hyderabad / Virtual (India) |
| 💻 Department | Editorial, Writing & Content Management |
📝 Job Description
As a Content Developer at Amazon, you will:
✔ Create SOPs (Standard Operating Procedures) for Amazon’s global risk & fraud investigators
✔ Write customer-facing emails and communication templates
✔ Ensure clarity, usability, and consistency in content
✔ Use Amazon style guides to produce high-quality documentation
✔ Deliver content that supports global operational teams
✔ Troubleshoot content-related tool issues
You are not just an editor — you own the entire investigator and customer communication experience.
🧠 A Day in the Life
You will:
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Document processes for fraud and risk investigation teams
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Work with global teams (legal, operations, compliance, UX writers)
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Create and update customer-facing communication templates
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Improve readability, usability, and discoverability of content
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Drive content enhancements using data and feedback
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Manage multiple projects simultaneously
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Work in a fast-paced environment where content changes frequently
This role requires independent decision-making, strong communication skills, and content ownership.
🌎 About the CTCM Team
The Customer Trust Content Management team:
✔ Supports global risk & fraud operations
✔ Uses data to improve content quality
✔ Focuses on content that prevents customer confusion
✔ Operates globally across US, UK, Costa Rica, Ireland, and India
Success is measured through:
➡ Clear content
➡ Simple navigation
➡ Zero reader ambiguity
🎓 Eligibility & Requirements
Basic Qualifications (Must-Have)
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Experience in editing, copy-editing, proofreading
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Experience managing deadlines & multiple content projects
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Strong English communication (written + verbal)
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Experience with content management tools/CMS
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Ability to manage localization workflows
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Familiarity with information architecture & content strategy
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Problem-solving ability in ambiguous environments
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Experience working with global teams
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Strong stakeholder management
Preferred Qualifications (Good to Have)
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Bachelor's degree in:
✔ English
✔ Communications
✔ Linguistics
✔ Journalism
✔ Literature -
2+ years as a:
✔ Technical Writer
✔ Editor
✔ Content Strategist -
Experience with HTML, XML, or DITA
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Experience in Customer Trust Operations (Amazon or similar)
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Strong attention to detail and organization
🎯 Who Should Apply?
Ideal for candidates who:
✔ Love content writing, documentation, and content strategy
✔ Enjoy improving user experience
✔ Can simplify complex processes
✔ Are comfortable working with investigators, risk teams, & global stakeholders
✔ Want a content career in a global MNC
📩 How to Apply
👉 Click the Apply / Click Here button on our blog
You will be redirected to the official Amazon Jobs Portal.
Only shortlisted candidates will receive email notifications.
Apply Now
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