Are you passionate about analytics, continuous improvement, and customer experience? Cision is hiring an Insights Quality Analyst for their remote team in India. This full-time opportunity allows you to contribute to a global leader in PR, marketing, and social media intelligence, helping shape the future of communication and brand engagement.
🏢 About Cision
Cision empowers organizations to connect authentically with audiences through advanced media and analytics technologies. With offices in 24 countries and a network reaching over 1.1 billion influencers, Cision provides in-depth monitoring, analysis, and AI-powered communication tools—including its acclaimed Cision Communications Cloud®, Brandwatch, and Falcon.io.
As a champion of diversity and innovation, Cision is committed to creating an inclusive, collaborative culture that encourages employees to bring their full selves to work.
📊 Role Overview: Insights Quality Analyst
In this position, you’ll be responsible for reviewing and analyzing performance data, identifying trends, and improving quality standards across Cision’s Insights products and services. You’ll collaborate with internal stakeholders and third-party vendors to deliver excellence through data-driven insights.
Key Responsibilities
- Build strong partnerships with internal teams and vendors
- Analyze performance across job functions and locations
- Drive root cause analysis, training improvements, and automation strategies
- Monitor SLA and KPI adherence, and generate monthly reports
- Produce scorecards for internal reporting and board-level presentations
- Proactively address customer satisfaction metrics and recommend corrective actions
🎯 Success Indicators
- Establish reliable, scalable data sets for quality measurement
- Drive performance improvements with stakeholders
- Foster a continuous improvement culture internally and externally
- Track outcomes and report results effectively
🧠 Required Skills & Experience
✔ Strong written and verbal English communication
✔ Proven stakeholder collaboration and partnership building
✔ Experience with databases and analytical tools
✔ Leadership, team management, and constructive feedback skills
✔ Commitment to deadlines and pressure handling
✔ Detail-oriented mindset with data accuracy focus
✔ Initiative-driven and results-oriented
✔ Solid organizational and reporting skills
⭐ Preferred Qualifications
- Exposure to third-party operations or vendor environments
- Certification in Lean Six Sigma or Project Management (desirable, not mandatory)
- Statistical competence and problem-solving expertise
- Background in process automation and continuous improvement
- Exceptional presentation and stakeholder engagement abilities
🌐 About the Company Culture
Cision encourages:
- Authenticity: Be seen. Be understood. Be you.
- Collaboration: Your ideas and voice matter.
- Growth: Learning and development are integral.
- Diversity: Proud signatory of the CEO Action for Diversity & Inclusion™.
- Accessibility: Reasonable accommodations provided for qualified applicants (email: hr.support@cision.com).
📝 Application Details
📍 Location: Remote – India
📋 Job Type: Full-Time
📈 Department: Insights, Quality, and Data Analytics
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🚀 Ready to empower your impact at Cision?
Click Apply Now and build a career where your skills help deliver trusted insights across the globe.
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