Looking for a career in tech support with global exposure and upward mobility? Fortive is hiring a Customer Support Specialist in India for a hybrid position, providing a vibrant entry point into one of the most dynamic and fast-evolving technology workplaces. This is a ground-floor opportunity where growth is not just encouraged—it’s built into the culture.
🏢 About the Role
As a Customer Support Specialist, you will master Fortive's software solutions—eMaint and Fluke Connect—and provide critical support to clients across industries. You’ll troubleshoot issues, communicate resolutions effectively, and contribute to product testing and documentation. This is not just a helpdesk job; it's an invitation to grow into account management, sales, professional services, or advanced support roles.
You'll be helping customers leverage digital tools to manage workflows, monitor performance, and solve real-world maintenance and operational challenges. Your communication skills, tech savvy, and curiosity will make you an indispensable resource.
🌐 Work Mode & Location
📍 Location: India
🖥️ Work Mode: Hybrid – blending remote flexibility with team-based in-office collaboration
📝 Employment Type: Full-Time
💼 Key Responsibilities
- Deliver responsive support for eMaint and Fluke Connect software platforms
- Engage with customers via phone, email, web meetings, and live chat
- Use active problem-solving to diagnose and resolve technical issues
- Maintain accurate records of customer interactions and issue resolutions
- Participate in internal product testing and provide feedback for continuous improvement
- Contribute to content creation for knowledge base and customer-facing guides
- Collaborate with internal stakeholders to ensure a unified customer experience
🎓 Required Skills & Experience
- 📘 Bachelor’s degree preferred
- 🛠️ Strong mechanical aptitude and a curious approach to troubleshooting
- ✍️ Clear and concise communication skills — verbal and written
- 💪 Ability to work with minimal supervision in high-paced environments
- 🧠 Strong organizational skills and familiarity with MS Office and basic database functions
- 🙋 Customer service experience is an added advantage
🌟 Why Fortive & Fluke?
Fortive isn’t just another corporation—it’s a technology accelerator. With over 17,000 employees across the globe, Fortive blends innovation with an entrepreneurial spirit. Subsidiary Fluke, headquartered near Seattle, is a world leader in software, measurement tools, and safety technology. Employees thrive with access to the Fortive Business System (FBS), a framework that prioritizes learning, operational excellence, and career growth.
You’ll be immersed in a company that’s deeply committed to solving challenges in environmental safety, industrial automation, and healthcare through transformative tech.
🛡️ Equal Opportunity & Inclusion
Fortive and its companies are equal opportunity employers, actively seeking diverse voices and ensuring accessibility throughout the hiring process. If you need accommodation due to disability, contact: applyassistance@fortive.com
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🚀 Ready to launch your career in tech support with Fortive? Click Apply Now and begin your journey as a Customer Support Specialist today!
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