Preply is seeking a dedicated and empathetic Customer Support Specialist to join our remote team in India. In this role, you will be instrumental in guiding and supporting users throughout their interactions on the Preply platform, ensuring a seamless and enriching learning experience.
Key Responsibilities:
Customer Assistance: Address and resolve user inquiries and issues through written communication channels, including live chats, emails, and social media.
Problem Identification: Proactively identify recurring problem areas and escalate them to the relevant teams for resolution.
Feedback Collection: Gather and track user feedback to continuously improve our services and user experience.
Collaboration: Work closely with product teams to resolve issues and share valuable customer insights.
What We Offer:
International Team: Join a diverse team of over 100 specialists across 8 teams, led by experienced managers from top-tier companies.
Flexible Scheduling: Operate in a 24/7 support environment with a monthly rotating schedule of 9-hour shifts, ensuring at least an 11-hour gap between shifts for adequate rest.
Professional Development: Benefit from comprehensive training during onboarding and ongoing support to ensure your success.
Dynamic Environment: Engage in a fast-paced setting with clear goals and key performance indicators, fostering confidence in your role.
Qualifications:
Previous experience providing support through live chats.
Fluency in English, with outstanding written and verbal communication skills.
Strong technical and analytical abilities.
Proactive problem-solving skills with innovative solutions.
A customer-centric, empathetic mindset with excellent listening skills.
Ability to work effectively in a team-oriented environment.
A passion for learning and a desire for self-improvement.
Technical Requirements:
Computer with an i5 or i7 processor, 16GB RAM, and 256 GB SSD.
Internet connection with a minimum speed of 30 Mbps.
Recruitment Process:
1. Introductory Video Call: Participate in a brief video interview to discuss your background, experience, and motivation, including a short writing assessment.
2. Talent Acquisition Meeting: Engage in a deeper conversation with our Talent Acquisition specialist to learn more about the role, company culture, and address any questions.
3. Technical Interview: Conduct a technical interview with a Customer Support Team Lead to assess your skills and alignment with the role.
Each stage is designed to provide insights into working with us and to ensure a smooth recruitment experience.
Why You'll Love Working at Preply:
An open, collaborative, and diverse culture.
A generous monthly allowance for lessons on Preply.com, a Learning & Development budget, and time off for self-development.
A competitive financial package with equity and leave allowance.
The opportunity to make a meaningful impact on learners and tutors worldwide.
Preply is committed to creating a diverse and inclusive environment where people from all backgrounds can thrive. We consider all applications for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
If you're passionate about providing exceptional customer support and eager to contribute to a global learning community, we encourage you to apply for the Customer Support Specialist position at Preply.
For more information and to apply, please visit:
To learn more about the role, you can watch this video: Click Here
Comments
Post a Comment