Location: Remote – India
About Revolut
Revolut is redefining financial services through its super app, empowering 50+ million customers to get more from their money. Since 2015, Revolut has delivered innovative solutions across spending, saving, investing, and traveling, with a global team of 10,000+ professionals driving its mission.
With a Great Place to Work™ certification, Revolut fosters a culture of excellence, innovation, and inclusivity, inviting brilliant minds to join its fast-growing team.
About the Role
Revolut’s Complaints Team is dedicated to delivering an exceptional customer experience by handling formal complaints with efficiency, fairness, and transparency.
As a Support Specialist (Complaints), you’ll play a vital role in resolving customer issues, improving processes, and ensuring compliance with regulatory standards. This is an opportunity to:
Own and resolve formal complaints.
Work across teams to address root causes and drive quality improvement.
Make a tangible impact in a global financial super app.
What You’ll Be Doing
Handling formal complaints within regulatory deadlines.
Identifying, analyzing, and resolving customer issues with a focus on fairness.
Improving internal procedures to enhance complaint resolution.
Collaborating with internal teams such as customer service, product development, and quality assurance.
Conducting root-cause analysis and maintaining accurate records.
Staying up-to-date with industry regulations and compliance requirements.
Taking ownership of problems, policies, and processes end-to-end.
Creating a balanced work environment by managing your own working hours.
What You’ll Need
1+ year of customer support experience.
Fluent English (both verbal and written) with strong communication skills.
An analytical mindset to investigate and resolve issues effectively.
Strategic thinking to determine the best solutions for redress (e.g., refunds).
A problem-solving attitude with excellent attention to detail.
Nice to Have:
Fluency in multiple languages.
How to Apply
To apply, visit the Revolut Careers Page.
Why Join Revolut?
Financial Benefits: Competitive compensation reflecting your impact.
Flexibility: Work from home, the office, or anywhere abroad.
Exclusive Perks: Free Revolut Metal subscription with premium benefits.
Career Growth: Opportunities for professional development in a global environment.
Work Culture: Join a team that values results, innovation, and collaboration.
Revolut’s Core Values
Get It Done: Results matter – no excuses.
Deliver WOW: Build solutions that truly delight customers.
Dream Team: Work with top talent, supported to achieve greatness.
Never Settle: Always aim for excellence.
Think Deeper: Data-driven, logical decision-making.
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Keywords: Complaints Specialist, Customer Support, Customer Experience, Complaint Resolution, Root Cause Analysis, Compliance, Process Improvement, Revolut Careers, Remote Jobs India, Financial Services, English-Speaking Jobs, Problem Solving, Strategic Thinking.
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