Location: Bangalore, India (Work From Home)
Employment Type: Full-time
Work Schedule: Night Shifts
Cognizant, a global leader in professional services, is hiring Senior Process Executives - Voice to support its Contact Center Operations team. This role is ideal for individuals with expertise in IVR systems and Healthcare Call Center domains who thrive in a fast-paced, customer-focused environment.
About the Role
As a Senior Process Executive - Voice, you will manage inbound and outbound calls, ensuring customer needs are met efficiently while maintaining compliance with healthcare regulations. This work-from-home position involves night shifts and offers the opportunity to be part of a dynamic, high-performing team.
Responsibilities
- Manage inbound and outbound calls promptly and professionally.
- Follow communication scripts to handle various customer queries effectively.
- Identify customer needs, clarify information, and provide accurate solutions.
- Address customer complaints and offer timely resolutions.
- Maintain detailed records of customer interactions in the call center database.
- Achieve personal and team qualitative and quantitative targets.
- Utilize IVR systems to enhance call flow management and customer experience.
- Ensure compliance with healthcare regulations and standards.
- Collaborate with team members to improve service delivery and results.
- Stay updated on industry trends and best practices.
Qualifications
- Strong understanding of Contact Center Operations.
- Experience with IVR systems and their functionalities.
- Knowledge of Healthcare Call Center operations.
- Excellent communication and interpersonal skills.
- Proficiency in using call center software and tools.
- Ability to handle stressful situations calmly and effectively.
- Self-motivated and adaptable to a work-from-home model.
- Basic understanding of healthcare regulations and compliance.
Benefits
- Be part of an energetic and inclusive team of professionals.
- Thrive in a collaborative global community of over 350,000 associates.
- Access continuous learning and career growth opportunities.
- Work in an innovative environment that values diversity and inclusion.
How to Apply
Send your resumes to jobspotupdates@gmail.com for reference consideration. Before sending your resumes please follow the basic email etiquette - Be professional while seeking for reference over email - CLICK HERE to write email professionally
⚠️⚠️⚠️⚠️
For further details you can proced to apply online directly if you are not seeking for refer, Application Link
About the Company
Cognizant is a world-leading professional services company transforming business, operating, and technology models for the digital era. Recognized among Forbes' World’s Best Employers 2024, Cognizant is committed to diversity, innovation, and fostering an inclusive workplace for its employees. Learn more at www.cognizant.com.
Keywords
Senior Process Executive, Voice Process, Healthcare Call Center, IVR Systems, Contact Center Operations, Night Shift Jobs, Work From Home, Cognizant Careers, Bangalore Jobs, Customer Service Jobs
Comments
Post a Comment